Valoraciones de New World Makati Hotel

We paid more to book a deluxe twin room because there was no giarantee of twin beds for supreme room, but upon check-in, we were given a room with only a king bed. Only when we insisted on twin beds did the hotel tell us they ran out of rooms with twin beds so “upgraded” us to a room with a king bed. When we insisted we needed 2 beds, they added a roll-out bed in the room which was uncomfortable. The shower door in toilet could not close properly which led to toilet floors being very wet after shower each time. Room carpet was also pretty stained and dirty looking, so was a bit of a turn off. Overall was an average and uncomfortable stay.

The lobby felt warmer than I would prefer, and the lack of seats to accommodate waiting companions while checking in is also noticeable. I was not informed that the room I booked is an adjoining room with a locked door in between, I would not have preferred it. I can hear the noise and the toilet flushing from the other room. It was also peculiar that the housekeeping staff was not familiar with a turndown service request. At night that it was critical to charge a phone, the sockets by the bed were not working. A maintenance worker came up after I called for one, fixed the problem quickly, but it would have been prudent to have it checked before anyone checks in. the bed was comfortable, the view was great, the shower closet was adequate; I wish an overhead rain shower was present. Otherwise, it was a restful weekend with family (though checked in at another floor).