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Valoraciones de usuarios
9.7/10
Fantástico
652 valoración
Para garantizar la autenticidad de las valoraciones mostradas, no calculamos simplemente la media. En su lugar, nos basamos tanto en la credibilidad de la valoración como en la fecha de la estancia para determinar la puntuación final.
Valoraciones verificadas
Ubicación9.7
Instalaciones9.7
Servicio9.6
Limpieza9.8
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Todos los comentarios(652)
Valoraciones positivas(645)
Valoraciones con fotos/vídeo(231)
Diseño fantástico(99)
Desayuno estupendo(33)
Piscina limpia(30)
Piscina estupenda(30)
Personal de recepción amable(29)
Vistas estupendas(13)
Buffet fantástico(5)
Valoraciones negativas(7)
Usuario invitado
Habitación premier con cama extragrande
Fecha de estancia: sep 2025
Parejas
39 valoración
10/10
Excepcional
Fecha de publicación: 9 oct 2025
Hotel service was exceptional, flowers were prepared for our anniversary celebration. Hotel room and swimming pool were modern and clean. Highly recommend this hotel.
One minor flaw was the pillow were too soft.
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Respuesta del alojamiento: Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel amenities, facilities and exceptional service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. For your feedback about the pillows, we offer a wide selection of pillows for guests to choose from. Please feel free to contact our Front Desk or Housekeeping for further arrangements during your next visit.We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
The Wandering Architects
Habitación premier con cama extragrande
Fecha de estancia: ago 2025
Parejas
32 valoración
10/10
Excepcional
Fecha de publicación: 9 nov 2025
We had a wonderful birthday staycation at Morpheus. The design, facilities and the service was top-notch. A bit pricey but definitely worth the price. Highly recommended 🙌🏼
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Respuesta del alojamiento: Dear The Wandering Architects, Happy Birthday! Thank you very much for choosing Morpheus and we appreciate you taking time to share your wonderful experience with us.We are very glad to know that our hotel design, facilities and anticipatory service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
Usuario invitado
Habitación premier con cama extragrande
Fecha de estancia: ago 2025
Parejas
5 valoración
10/10
Excepcional
Fecha de publicación: 17 sep 2025
Love the bathtub. Will come back to this hotel again.
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Respuesta del alojamiento: Dear Jeff, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that you love our bathtub and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
Usuario invitado
Habitación premier con cama extragrande
Fecha de estancia: may 2025
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 2 jul 2025
Generous room size, exceptional design and workmanship, yet convenient for the user. Mattress and pillow are a little too soft. Staff are very friendly and helpful.
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Respuesta del alojamiento: Dear LING LING, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our room condition, exceptional design as well as the service provided by our friendly and helpful team members have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. For your feedback about the mattress and pillow, we do actually provide different types of pillow as well as harder mattress, please feel free to contact us directly in advance for your next visit and we will prepare the room for you accordingly. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
Usuario invitado
Habitación premier con cama extragrande
Fecha de estancia: nov 2025
Parejas
1 valoración
10/10
Excepcional
Fecha de publicación: 4 dic 2025
Beautiful hotel! We were lucky to have the room with an unblocked view! It’s a shame that the swimming pool was closed for maintenance but I would definitely come back!
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Respuesta del alojamiento: Dear Guest,Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us. We are delighted to hear that you enjoyed your stay and appreciated the beautiful views from your room. We apologize for the inconvenience caused by the swimming pool being closed for maintenance. We are pleased to inform you that it will be re-open on December 20, 2025. We would be thrilled to welcome you back to enjoy the pool and all that our hotel has to offer. Thank you again for your kind words, and we look forward to seeing you soon!Yours sincerely,Suzanne ChanManager, Service Quality
Usuario invitado
Habitación premier con cama extragrande
Fecha de estancia: oct 2025
Parejas
1 valoración
10/10
Excepcional
Fecha de publicación: 14 nov 2025
My husband and I had a wonderful stay at the Morpheus. The hotel is visually stunning, both inside and outside. The staff were very friendly and helpful - they made our stay feel extra special because it was my husband's birthday and our (belated) wedding anniversary as well. I actually made a note about my husband's birthday on my hotel booking (via Trip.com) 2 months prior, I was thinking I'll just make the note and maybe the hotel can do something about it closer to the time, or not at all... So I was surprised that the hotel directly responded to that note within a couple of hours of my booking.
When we checked in, they presented us with a glass of warm tea for each of us. Then they gave us a key card with our names and 'Happy Anniversary' printed on it, and another key card with 'Happy Birthday (husband's name)' - which we could keep after check out. We were escorted to our room by Samuel who kindly showed us how to operate all the tech in our room and what was chargeable and complimentary in the minibar. They decorated our room with birthday balloons, a bouquet of fresh flowers, fresh fruit and a bottle of wine. There was also a handwritten card from the hotel manager (Donna Lee). Room service staff came shortly after with a complimentary birthday cake. House Keeping staff also came in the early evening for turndown service and gifted us with 2 small bottles of room fragrance.
In the evening we had a nice light snack and drinks at the hotel restaurant/bar L'Attitude. And then in the morning we ordered breakfast in our room and the kind Room service staff had set up our table for us in fine dining restaurant style within minutes.
Our only negative comment is that the gym doesn't open until 10am, which is pretty late for a hotel gym especially when the hotel check out time is 11am. But the staff were still able to let my husband in to use the gym earlier, it's just unfortunate that the sauna and steam room wasn't operating yet at that hour so he couldn't enjoy the full facilities.
We have stayed at many 5 star hotels around the world and I have probably only ever written a few online reviews. But I was compelled to leave a review for the Morpheus because it was truly impressive in many aspects and I highly recommend it. In hindsight, everything that I have mentioned should be expected from a 5 star hotel, but it's the hotel staff that pays attention to the small details and exceeds your expectations that sets them above and apart from the other hotels. We will no doubt stay there again in the future and we will be looking forward to it =)
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Respuesta del alojamiento: Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that all the aspects of our hotel as well as the anticipatory service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, especially Samuel and Donna, they all are very excited. For your feedback about the operational hours of our gym, we will share with our Management Team for further consideration or improvement. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
SinTung Irene
Habitación deluxe (2 camas dobles)
Fecha de estancia: abr 2025
Familias
4 valoración
10/10
Excepcional
Fecha de publicación: 7 may 2025
I had a wonderful stay at the Morpheus, the architectural and interior design was extraordinary. The futuristic feeling on the space was balanced with the natural light during the day, and lighting at night was beautiful. The service was excellent, all staffs were friendly and helpful, special thanks for the front operation staff Samuel who gave me a brief tour of the building. I had a great time and will definitely stay at the Morpheus again.
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6/9
Respuesta del alojamiento: Dear Guest,Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are delighted to read that our extraordinary design as well as the excellent service provided by our friendly and helpful team members have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited.We look forward to welcoming you back for creating more wonderful Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
Usuario invitado
Habitación premier con cama extragrande
Fecha de estancia: abr 2025
Parejas
1 valoración
10/10
Excepcional
Fecha de publicación: 6 may 2025
Excellent service from staffs , lovely and enjoyable stay with Morpheus . They are so thoughtful , we will stay again next time
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Respuesta del alojamiento: Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that the excellent service provided by our thoughtful team members has left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
jacky077
Habitación premier con cama extragrande
Fecha de estancia: ago 2025
Viaje de negocios
28 valoración
10/10
Excepcional
Fecha de publicación: 14 sep 2025
Good Hotel
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Respuesta del alojamiento: Dear jacky077, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that all the aspects of our hotel has left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
Usuario invitado
Suite Premier
Fecha de estancia: may 2025
Viaje en solitario
9 valoración
10/10
Excepcional
Fecha de publicación: 14 jun 2025
Gd facilities, staff and food, worth it
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Respuesta del alojamiento: Dear Guest,Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel facilities, dining experience and our genuine hospitality have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited.We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
mxxxxxeowww
Habitación premier con cama extragrande
Fecha de estancia: ene 2025
Parejas
17 valoración
10/10
Excepcional
Fecha de publicación: 18 feb 2025
The hotel's sleek design, impeccable service, and luxurious amenities (except for the hand soap bar) exceeded my expectations. The room was spacious and stylish, with stunning views of the city. High tech room controls using the tablet. Charging cables provided for your devices. Less than a min distance to COD casino from the hotel lobby.
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Respuesta del alojamiento: Dear mxxxxxeowww, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel design, luxurious amenities, stylish room, stunning view, high tech facilities as well as impeccable service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
Usuario invitado
Habitación premier con cama extragrande
Fecha de estancia: mar 2025
Familias
8 valoración
10/10
Excepcional
Fecha de publicación: 9 abr 2025
Awesome hotel
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Respuesta del alojamiento: Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your awesome stay experience with us.We are very glad to know that you are very satisfied with the stay with us, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
Usuario invitado
Habitación premier con cama extragrande
Fecha de estancia: sep 2025
Parejas
10 valoración
10/10
Excepcional
Fecha de publicación: 19 nov 2025
beautiful hotel, great staff with great facilities
Traducir
Respuesta del alojamiento: Dear Guest, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel design, hotel facilities and anticipatory service have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
eyanwong
Habitación premier con cama extragrande
Fecha de estancia: mar 2025
Parejas
3 valoración
10/10
Excepcional
Fecha de publicación: 18 abr 2025
My stay at the newly opened City of Dream Morpheus Macau was impressive in many ways. The hotel’s futuristic design is striking, with a grand lobby that feels like a glimpse into the future. The spacious rooms are a standout, featuring an advanced tech system that lets you control lighting, climate, and window shades effortlessly—truly elevating the guest experience.
The service was exceptional, with attentive staff who personally escorted us to our room, making us feel welcomed and valued. Their professionalism and warmth were top-notch.
However, I was disappointed to find that the gym room wasn’t open 24 hours. For a hotel with such cutting-edge amenities, this felt like a surprising oversight, especially for guests with varied schedules.
Overall, City of Dream Morpheus Macau offers a blend of innovative design, high-tech comfort, and excellent hospitality, but the limited gym hours were a letdown. Still a great choice for a modern, memorable stay, though I hope they extend gym access in the future.
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Respuesta del alojamiento: Dear eyanwong, Thank you very much for choosing Morpheus and we appreciate you taking time to share your hotel experience with us.We are very glad to know that our hotel futuristic design, spacious room, advanced system, as well as the exceptional service provided by our attentive team members. All these have left you a delightful impression during your stay, and we are truly grateful for your encouraging comments. We have shared your compliment with our team members, they all are very excited. For your feedback about the operation hours of our gym, we will share it with our Management Team for further consideration in future. Thank you for sharing your constructive feedback with us. We look forward to welcoming you back for creating more Morpheus experiences in the near future.Yours sincerely,Suzanne ChanManager, Service Quality
Usuario invitado
Habitación premier con cama extragrande
Fecha de estancia: mar 2025
Viaje con amigos
1 valoración
8.0/10
Muy bueno
Fecha de publicación: 11 abr 2025
Hoping to check in around 3am, we were told the system was upgrading hence no room can be offered. Had to wait in the lobby till 4am with no services or apologies received from the receptionist.
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Respuesta del alojamiento: Dear guest, Thank you very much for taking the time to share your recent stay experience at Morpheus Macau with us. We are sorry to hear that the check in process was not a pleasant experience. We will share your feedback with relevant departments for further investigation or improvement; and will continue to improve our service level to ensure that you can enjoy a wonderful journey next time. Thank you again for choosing Morpheus, we look forward to seeing you again in the near future! Yours Sincerely, Suzanne ChanManager, Service Quality