Usuario invitado
14 de noviembre de 2025
My husband and I had a wonderful stay at the Morpheus. The hotel is visually stunning, both inside and outside. The staff were very friendly and helpful - they made our stay feel extra special because it was my husband's birthday and our (belated) wedding anniversary as well. I actually made a note about my husband's birthday on my hotel booking (via Trip.com) 2 months prior, I was thinking I'll just make the note and maybe the hotel can do something about it closer to the time, or not at all... So I was surprised that the hotel directly responded to that note within a couple of hours of my booking.
When we checked in, they presented us with a glass of warm tea for each of us. Then they gave us a key card with our names and 'Happy Anniversary' printed on it, and another key card with 'Happy Birthday (husband's name)' - which we could keep after check out. We were escorted to our room by Samuel who kindly showed us how to operate all the tech in our room and what was chargeable and complimentary in the minibar. They decorated our room with birthday balloons, a bouquet of fresh flowers, fresh fruit and a bottle of wine. There was also a handwritten card from the hotel manager (Donna Lee). Room service staff came shortly after with a complimentary birthday cake. House Keeping staff also came in the early evening for turndown service and gifted us with 2 small bottles of room fragrance.
In the evening we had a nice light snack and drinks at the hotel restaurant/bar L'Attitude. And then in the morning we ordered breakfast in our room and the kind Room service staff had set up our table for us in fine dining restaurant style within minutes.
Our only negative comment is that the gym doesn't open until 10am, which is pretty late for a hotel gym especially when the hotel check out time is 11am. But the staff were still able to let my husband in to use the gym earlier, it's just unfortunate that the sauna and steam room wasn't operating yet at that hour so he couldn't enjoy the full facilities.
We have stayed at many 5 star hotels around the world and I have probably only ever written a few online reviews. But I was compelled to leave a review for the Morpheus because it was truly impressive in many aspects and I highly recommend it. In hindsight, everything that I have mentioned should be expected from a 5 star hotel, but it's the hotel staff that pays attention to the small details and exceeds your expectations that sets them above and apart from the other hotels. We will no doubt stay there again in the future and we will be looking forward to it =)
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