Usuario invitado
15 de diciembre de 2023
Very disappointed with this hotel, sometimes good reviews are false, done by friends of the hotel. My mother was taken ill at the hotel, and the way the hotel dealt with the issue was appalling , the level of English is very poor. The receptionists do not understand English , when we asked for a doctor to come to the hotel, they said no and instead called for an ambulance, which cost 800 CHF. They should of told us that the ambulance would cost this amount, in the United States where an ambulance costs 1000 usd plus, the hotel staff always inform the guests , that if they want to ovoid this 1000 usd bill, then if the customer is reasonably okay, then to take a taxi to the hospital. Also the hotel receives commission by sending guests to a private clinic in Lugano, instead of sending, or asking guests if they would want to go the local government hospital, which has lower prices than a private Hospital/ Clinic. The staff were cold, and uncaring. I stayed numerous times at the Continental Park Hotel Lugano, much better customer service , much better breakfast. I stayed at this hotel, because of the closeness to the town centre, because of family. But what a mistake, never again. This is a 4 star hotel, I question this, no business centre, no Gym, Breakfast was poor, anyone that thinks breakfast was good, obviously does not know anything better. No omelette station, cold scrambled eggs, they charge for omelettes. Only cheese and eggs, every day 4 star hotel, where is the smoked salmon, tuna, Herrings, Avocados, salads, old pineapple, cucumber, which is not fresh,anyone that’s thinks breakfast is 4 star , obviously has not travelled around the world a lot. If management adapt an arrogant attitude towards guests, and show no sympathy, then certainly don’t expect guests to leave with a positive attitude. I have stayed at 4 star hotels, like Hilton, Radisson, you can’t compare. Yes the rooms are nice on the positive side, and the hotel is clean , but the hotel lacks the facilities of a 4 star hotel, breakfast is 2 star and staff are 2 star , there is much room for improvement, especially amongst the staff and management
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