Brittany
19 de noviembre de 2023
I booked a room with a queen size bed. I also requested to have a first floor room as I'm on oxygen and have limited mobility. When we checked in, I was told that there are no queen size beds on the first floor and would have to have a room on the 3rd floor. Ok, so I had to take breaks from walking to the room. The clerk repeatedly reminded me that I booked a queen size bed, like 4 to 5 times. Maybe she thought I should have known there werent any queen beds on the first floor? I can only guess why she felt the need to remind me so many times, but it felt like it was because I was with my wife. She did seem annoyed with the whole process. After signing multiple papers and paying for the room, i was told that there was a suite on the first floor for $15 more. She just assumed i wouldnt want it and didn't give me the option. The room was comfortable. However, I noticed what looked like a roach on the ceiling. We knocked it off but couldnt find it after that to confirm what it was. To be fair, we didnt see any more after that. The hvac unit was dirty looking and had broken fins on it. It did function. There was also a red stain on the curtain. The shower was hot and the bed was confortable. We didn't partake in the complimentary breakfast. The woman was friendlier when checking out, than checking in. I guess because we had already paid. There are better and nicer hotels in Lubbock. I think we'll pass on this one next time.
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