AC Hotel Downtown Los Angeles

Valoraciones de AC Hotel Downtown Los Angeles

AC Hotel Downtown Los Angeles

1260 S Figueroa St, Los Angeles, California, 90015Ver datos del hotel
AC Hotel Downtown Los Angeles
AC Hotel Downtown Los AngelesAC Hotel Downtown Los AngelesAC Hotel Downtown Los Angeles
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Valoraciones de usuarios

8.2/10
Muy bueno
142 valoración
Valoraciones reales
Ubicación8.3
Instalaciones8.0
Servicio8.0
Limpieza8.6
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Todos los comentarios(142)
Valoraciones positivas(125)
Valoraciones con fotos/vídeo(36)
¡Estancia excelente!(26)
Buena ubicación(16)
Limpio y ordenado(15)
Personal atento(13)
Difícil para aparcar(9)
Excelentes vistas nocturnas(7)
En el centro(6)
Bien comunicado(5)
Valoraciones negativas(17)
Usuario invitado
Habitación estándar (2 camas dobles)
Fecha de estancia: feb. 2025
Otro
1 valoración
8.5/10
Muy bueno
Fecha de publicación: 25 mar. 2025
The room was very clean, and the staff was absolutely incredible—kind, helpful, and welcoming throughout our stay. However, the parking situation was a nightmare. The only option was valet parking, which wasn’t made clear in advance. Finding the entrance was confusing, and once we finally did, we learned valet was mandatory at $63 per day. The valet staff were very friendly, but I prefer the flexibility to park and access my car on my own schedule. There was a nearby hotel offering parking for $40/day, but the back-and-forth logistics made that option impractical. The room itself was stylish and well-kept but extremely small with minimal privacy. I was traveling with kids for a cheer competition, so we had a lot of gear, and there just wasn’t enough space. The room only had a small table under the TV, a few nightstands, and a bench—no real space for extra luggage or to move around comfortably. The layout was tight, especially between the bed and furniture. The bathroom setup was a major downside. There was no separate bathroom area—just a shower and toilet with no full wall or door for privacy. With a group of young girls in the room, this made things really awkward, especially when I wasn’t feeling well and needed a private space. There was no fan or door to close off the bathroom area completely, which was a big issue. While the room was clean overall, I did notice dust in some areas—on the top shelves, above the fridge, and on the showerhead. I always do a wipe-down when I check in, and while the floors and surfaces were generally clean, those harder-to-reach spots had been missed. There also weren’t enough hooks or space to hang and organize clothing or gear. Overall, the cleanliness and staff were great, but the lack of space, privacy, and clear parking info really took away from the experience. Because of the room layout alone, I wouldn’t choose this hotel again—especially when traveling with kids or for an event where space is a must.
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Respuesta del alojamiento: Hello Guest, We are happy to see that you were satisfied with most of your visit; however, we regret to hear that you encountered difficulties with parking during your stay. We sincerely apologize for the inconvenience this caused. Thank you for bringing this to our attention. Regarding the room layout, we appreciate your input and understand the importance of a comfortable, well-designed space. We are grateful for comments like yours as we continue to make improvements to enhance our guests' experiences. Therefore, we apologize that this was not your experience. Thank you for taking the time to give us your feedback, and we hope to host you again soon. Sincerely, Steve Choe General Manager
Wai
Habitación estándar (2 camas dobles)
Fecha de estancia: nov. 2024
Familias
10 valoración
10/10
Excepcional
Fecha de publicación: 1 feb. 2025
This hotel is totally the vibe for late-night adventures! Super fresh and clean with a sleek design. Plus, there are tons of trendy restaurants and bars right downstairs, and you’re close to the Crypto Arena. Love it!
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Respuesta del alojamiento: Dear Wai,Thank you for sharing that your stay at AC Hotel Downtown Los Angeles was fantastic. We understand the importance of the details that make up a significant stay and are happy knowing our ideal location enhanced your visit with us. From our beautiful decor to our intuitively appointed accommodations, everything we do is designed to make your stay as pleasant as possible. We hope to see you again soon.Sincerely, Steve ChoeGeneral Manager
Usuario invitado
Habitación (2 camas dobles), con vistas a la ciudad
Fecha de estancia: nov. 2024
Familias
17 valoración
6.5/10
Fecha de publicación: 3 ene. 2025
The space for unloading luggage is too limited. No bathroom, no place to put yr cothes.
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Respuesta del alojamiento: Dear Guest, We are truly sorry to hear about your disappointment with our rooms. We do value your feedback and strive to provide our guests with a comfortable stay, yet we regret not meeting your expectations. Thank you for your candor and business; we hope to have another chance to see you again in the future.Sincerely, Steve Choe,General Manager
Usuario invitado
Habitación estándar (1 cama doble extragrande)
Fecha de estancia: dic. 2023
Viaje de negocios
1 valoración
2.0/10
Fecha de publicación: 20 ene. 2024
I would never stay there again. While I was taking a shower, cockroaches came out of the drain. The customer service was also very poor, and the front desk girl was incredibly rude. Despite informing them that I was there for work, they placed me next to the exit, resulting in constant door slamming throughout the night. When I went to retrieve my car from valet, they informed me that I wasn't the only one who had experienced cockroaches in the room, and that I was right to have checked out early. I highly advise against booking this hotel, as they clearly have a serious pest infestation problem!! .
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Mark-husayn
Habitación estándar (1 cama doble extragrande)
Fecha de estancia: nov. 2023
Viaje en solitario
6 valoración
10/10
Excepcional
Fecha de publicación: 3 ene. 2024
The hotel has luxury standards, complete equipment, beautiful environment, service concept and integrity management. It is convenient to watch basketball games in the NBA, and is close to the nearest stadium.
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Yingchuanduoji
Habitación en esquina habitación (1 cama doble extragrande)
Fecha de estancia: dic. 2023
Viaje de negocios
11 valoración
10/10
Excepcional
Fecha de publicación: 26 feb. 2024
Check out its lounge, HOLLYWOOD sign is just right in front of our eyes. Decent room and cozy.
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Usuario invitado
Habitación estándar (1 cama doble extragrande)
Fecha de estancia: ene. 2024
Viaje en solitario
6 valoración
8.0/10
Muy bueno
Fecha de publicación: 17 feb. 2024
Good location but it wasn’t one of the best staff service I have experienced
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Yang
Habitación Estándar, 1 Cama King Size, Accesible, No Fumadores (Movilidad con Bañera)
Fecha de estancia: ago. 2023
Otro
1 valoración
8.5/10
Muy bueno
Fecha de publicación: 7 sep. 2023
Pretty clean, but charges a mandatory $30 for daily food & beverage credit, doesn’t roll over, so if you don’t use it in one day, it doesn’t add up to the next day.
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S.Regina
Habitación estándar (1 cama doble extragrande)
Fecha de estancia: sep. 2023
Viaje en solitario
3 valoración
10/10
Excepcional
Fecha de publicación: 7 oct. 2023
nice safety
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Usuario invitado
Habitación estándar (1 cama doble extragrande)
Fecha de estancia: ago. 2023
Parejas
1 valoración
10/10
Excepcional
Fecha de publicación: 20 sep. 2023
Good place
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Usuario invitado
Habitación estándar (1 cama doble extragrande)
Fecha de estancia: may. 2025
Viaje de negocios
11 valoración
3.0/10
Fecha de publicación: 5 jun. 2025
房間很小堪比漢庭 衞生潦草很多頭髮 付了小費也一樣把打掃衞生的抹布丟在忘在了房間 不建議中國人入住 酒店周圍非常不安全 很多流浪漢不是很友好 租車的朋友也不建議入住酒店沒有停車場需要自己找停車場價格50刀每晚 唯一的好處就是酒店風景不錯
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Respuesta del alojamiento: Dear Guest, Please accept our apologies for not meeting your expectations and the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Additionally, we regret any discomfort you experienced with individuals outside our hotel. We assure you that we have security on our property around the clock for the safety of all of our guests. Please know that our front desk is also available at all times to help make your stay as comfortable as possible. Regarding parking, like many downtown hotels in a major city, we understand that parking can be limited and hard to come by. To ensure the best convenience for our guests, we offer valet parking. We strive to provide competitive pricing for this service, and these fees are transparently displayed on our website, allowing guests to have this information prior to making a reservation. Thank you for choosing us, and we hope to have another opportunity to provide you with a much-improved stay. Sincerely, Steve ChoeGeneral Manager
juneye
Habitación estándar (1 cama doble extragrande)
Fecha de estancia: abr. 2025
Viaje en solitario
17 valoración
10/10
Excepcional
Fecha de publicación: 2 jun. 2025
酒店位置很好,周邊還算乾淨 離會展很近,前面就有地鐵站,後面有個體育館 房間裝修現代,自帶的餐廳酒吧都很棒 酒店還送了格萊美博物館門票
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Respuesta del alojamiento: Hey juneye, Thank you for sharing that your stay at AC Hotel Downtown Los Angeles was fantastic. We understand the importance of the details that make up a significant stay and are happy knowing our modern rooms, fantastic location, and amazing hotel enhanced your visit with us. From our beautiful decor to our intuitively appointed accommodations, everything we do is designed to make your stay as pleasant as possible. We hope to see you again soon. Sincerely, Steve Choe General Manager
Usuario invitado
Habitación estándar (2 camas dobles)
Fecha de estancia: abr. 2025
Viaje con amigos
12 valoración
10/10
Excepcional
Fecha de publicación: 13 jun. 2025
酒店很新,房間的床單被罩算是我住過同類型配置最好的一個酒店了,停車不方便,需要收費,這也是大跌眼鏡之處,樓下是夜總會,進進出出的人很雜
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6/9
Respuesta del alojamiento: Dear Guest, We are glad you enjoyed your room with the views and were satisfied with the well-kept hotel. However, we are sorry for not meeting your expectations with certain aspects of your visit. We are always looking for ways to improve, and we appreciate your feedback. Thank you for staying at AC Hotel Downtown Los Angeles, and we look forward to seeing you again soon.Sincerely,Steve ChoeGeneral Manager
Usuario invitado
Habitación (1 cama doble extragrande), con vistas a la ciudad
Fecha de estancia: feb. 2025
Parejas
4 valoración
10/10
Excepcional
Fecha de publicación: 14 abr. 2025
房間很新!我最怕住到很舊的房子,安全我覺得還很安全的,樓下24小時有門僮,要坐到樓上才是辦入住的地方,再從辦入住的另一個電梯去房間,可以過濾到奇怪的人吧,主要是離看球的地方走着去就可以了,看球的地方全是保安還是很安全的,就是停車過夜50美元,但是住市中心最好開車安全,酒店要求每天30美元花銷,不花也扣的,我就在辦入住那層有個晚上可以喝點東西的地方消費了,但是千萬不要卡着30美元花,應為還有服務費和税費,我給忘記了,每晚都超30美元!
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Respuesta del alojamiento: Hello Guest, It is wonderful to hear that we exceeded all your expectations and that you enjoyed an exceptional stay with us. Thank you for choosing AC Hotel Downtown Los Angeles. We loved having you as our guest and hope to have the opportunity to welcome you back soon! Sincerely, Steve Choe General Manager
Santerio
Habitación estándar (2 camas dobles)
Fecha de estancia: feb. 2025
Viaje de negocios
4 valoración
5.5/10
Fecha de publicación: 7 mar. 2025
房間很小,參考國內漢庭,可能略微大一丟丟。 酒店在27樓,俯瞰整個洛杉磯,視野開闊。 後面就是Crypto Area 湖人隊主場,看了NBA很爽。交通很方便。 但是入住,每天要交35塊錢,可以用來買酒消費。這個要注意。 早餐即便花錢的也衹包括水果,咖啡,如果要吃熱的時候,還要再加25塊錢。很坑。。等於早餐一個人要50刀。。。 如果來看NBA的話,不想麻煩可以住,但是各種扣費相對複雜不好理解。。 滿分100,衹能給70吧.
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Respuesta del alojamiento: Hello Santerio , We are happy to see that you were satisfied with most of your visit; however, we regret any disappointment you had regarding the daily F&B credit. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Regarding the room layout, we appreciate your input and understand the importance of a comfortable, well-designed space. We are grateful for comments like yours as we continue to make improvements to enhance our guests' experiences. Therefore, we apologize that this was not your experience. Thank you for taking the time to give us your feedback, and we hope to host you again soon. Sincerely, Steve Choe General Manager