Homewood Suites by Hilton Long Beach Airport

Family trip to Long Beach before our cruise. Both pool and hot tub are under construction and not working. Sent to a sister property about 5-10 mins away and the pool and hot tub were tiny and not heated. No other options available. Bummed kids. Breakfast was pretty good though.

Staff was amazing. Though the pool was out-of-order, they offered to take us to another hotel if we wanted to swim. The breakfast was also amazing.

Every staff member I spoke to was very personable & helpful. My only complaints are that none of the ice machine worked & the pillows on the beds were not comfortable. We both woke up with stiff necks & I woke with a headache.

Excellent hotel and very convenient around a lot of stores and the airport will highly recommend

Well for me everithing was good .everithing was clean and the enviroment was great .

For the price of this hotel, the service provided when reporting a problem with the room was very disappointing. I got a text right after check in asking if our room was ok and I reported that there was a very large section of carpet outside the bathroom that was soaking wet and I was concerned there might be a leak. They asked if it was ok to send someone up and I said yes please and no one ever showed up. As there was 5 of us in the room, we stayed up in the living room waiting for maintenance to show up and when we finally got a knock on the door at 10:15 it was not maintenance but someone who worked at the hotel telling us that quiet hours were in effect and we needed to be quiet. We were not loud by any means, just talking in the living room. I then reported this issue the next morning and was just told “hmmmm, I’ll chat with the staff from last night to see what happened”. On the positive side, the room was spacious and the beds were comfortable and the shuttle driver from the airport was an amazing lady.