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Premier Inn London Romford (Mercury Gardens)
3/541 Comentarios
Absolutely disgusting service at check in, I've never been spoken to at any Premier Inn like we were spoken to by Hasna. On arrival, we presented Hasna with our confirmation email. We book regularly with Premier Inn, and this was no different to what we always do when we check in. Only this time Hasna accused us of not paying and demanded that we now pay. We refused, knowing that the money had already been taken, and to show this, we presented Hasna with the confirmation email, the transaction number for the payment, and the authorisation code of the transaction. Hasna still refused to accept that we had paid, despite the evidence, and wasn't even prepared to give us the benefit of the doubt. We later discovered that there had been a new computer system of some sort involved with the bookings, and even with this information we were still not trusted that perhaps the customer was right and the system was wrong. After much arguing, with a complete lack of sympathy, understanding or empathy shown by Hasna and it being 'not her problem', we asked to speak to a manager or a supervisor. Hasna then contacted someone she said was called 'Sarah' and was apparently a manager. In the morning of checkout we discovered from Djalil that this person doesn't exist and that Hasna obviously made up the name. So I have no idea who we spoke to, or who this 'Sarah' was, but it put us no closer to getting into the rooms that we had already paid over £200 for. I also overheard her say the phrase ' I don't believe them' on the phone to whoever it was she was speaking to, whether this was regarding the money or our disgust I don't know. We had a meeting in London that we were now running late for, so asked if we could just be let into one room to at least freshen up before we headed to the train station. We were escorted to a room (not both the rooms we'd paid for) by Hasna, in front of a room of people waiting to check in behind us, bearing in mind we'd been arguing in reception for half an hour at this point. She then detained the key, and wouldn't allow us access to come and go freely. We felt like criminals at this point, like she thought we were going to steal things or break items. As she was explaining what was happening outside of the room she said ”I'm only going to say this once”. I was shocked. By this point, my travelling companion was in tears. Upon entering the room, we then contacted someone back home to obtain a bank statement to prove the transaction. We found one, and indeed the money had already come out. Finally, after going back downstairs and showing the bank statement, we were finally given our keys, with no apology or sympathy. We were late for our appointment in London, and we felt uncomfortable the whole time we were in our room, or walking through the hotel. The person I was travelling with couldn't sleep that night, and I lay in bed angry for the majority of the night. I've never received such atrocious service from an
Premier Inn London Rainham
3.7/541 Comentarios
As always, everything was wonderful during my stay in December. Despite a power outage on Christmas day, the team handled it brilliantly. The reception even brought out charming tea candles to the restaurant while we waited for the power to return – it turned into a surprisingly romantic moment, and everyone was delighted. The friendly atmosphere in both the hotel and restaurant truly made us feel at home. I'm grateful for such a delightful experience!
Havering Hotel
3.3/58 Comentarios
It has only just been brought to my attention that my review was not uploaded. I do not complain about my stays, there are always positive things to say about every review I write.... accept this one. Before a negative post I tried to contact the property, no answer, am actually taking my business to the complaints team. No contact information provided worked for them, x2 telephone numbers and and email address, all wouldn’t allow. We had nowhere to turn since they’d turnt off the emergency contact number. We checked in and had to continue about our work, returned and upon inspection was the WORST state we have EVER experienced. Luckily messages can’t carry smells! We have very very low standards but since having to provide extra details to prove our key worker status we are NOT happy. It was literally so awful I slept in my vehicle! There are bugs behind the fridge, hairs in the double bed... that bed hadn’t been changed, the tv is dusty (gone to pull it out from the wall and covered in dust), there is a bag of rubbish in the wardrobes as I’ve gone looking for a hair dryer and a TERRIBLE stench we found upon first arrival. After inspection on our second and final visit, it was the kettle! Went for a cup of tea, the kettle wouldn’t boil so inspected it to find thick green mould and a terrible stench coming from inside it. Looked as though someone had cooked in it (some weeks ago) and it hasn’t been cleaned. I’m sorry but I wouldnt stay in a place like this for free! Very upset as this was our ‘life saver’ ended up staying in my car! This place is NOT covid nor human safe! Again, I like businesses to have their chance to redeem themselves and support them any which way I can, but this was SHOCKING, especially during a pandemic. People were smoking in the room, ash and fag butts all over the window sills, on check in one of us mentioned the smell of smoke, the guy shrugged and apologised that the previous people had been smoking. My review was dismissed on several occasions on the booking.com website, giving me the impression that they pick and choose what reviews they upload.
Premier Inn London Romford West
4.1/541 Comentarios
Habiendo permanecido en muchos Premier Inns durante los años tengo que decir que esta es la peor experiencia que he tenido con ellos.Iniciar sesión fue buena hasta que me dijeron que el desayuno cocido no estaba disponible.Parte de la reserva de este hotel fue la opción de pre-reservación. un desayuno cocido para que fuese la primera pregunta.Mi siguiente preocupación es que cuando entraba en mi habitación, estaba congelado porque la ventana estaba abierta y huele como el ocupante anterior había fumado allí.También había una botella azul volando alrededor del Sala que he conseguido salir de la ventana abierta.Mi siguiente preocupación fue cuando fui a usar el baño y al levantar el asiento, había papel higiénico sucio en la boca.No tuve una buena noche dormir desafortunadamente porque no pude relajarme y lo hice. No tome esto con recepción como parecía que la dama tenía suficiente para hacer, para ser honesto y muy sincero, no creo que sea su culpa.La culpa es sólo de la dirección del Premier Inn que no proporciona suficiente cobertura para estas posiciones

Preguntas Frecuentes

  • ¿Qué hoteles populares cerca de Upminster disponen de aparcamiento?

    Si tienes pensado ir en coche hasta Upminster, Londres, te recomendamos Budget 4-Bedrooms in Thamesmead . Este hotel dispone de aparcamiento.

  • ¿Qué hoteles cerca de Upminster tienen wifi gratis?

    Tanto si viajas por negocios como por placer, la conexión wifi es algo esencial. Budget 4-Bedrooms in Thamesmead es un hotel popular con wifi gratis.

  • ¿Qué hoteles cerca de Upminster son los más populares?

    Budget 4-Bedrooms in Thamesmead es uno de los hoteles más populares.

  • ¿Qué hoteles cerca de Upminster tienen habitaciones para no fumadores?

    A muchos huéspedes les preocupa la calidad del aire que respiran en su habitación y desean alojarse en habitaciones bien ventiladas y con aire limpio. Budget 4-Bedrooms in Thamesmead es un hotel popular con habitaciones de no fumadores.

  • ¿Qué hoteles recomendados hay cerca de Upminster?

    Si no te decides para reservar un hotel, te recomendamos Budget 4-Bedrooms in Thamesmead . Este hotel tiene muy buenas valoraciones, ¡pero debes reservar cuanto antes!

Información útil

Precio más alto2.158 €
Precio más bajo50 €
Número de valoraciones111,196
Número de hoteles39,495
Precio medio (entre semana)325 €
Precio medio (fines de semana)347 €