Michaela
5 de diciembre de 2023
Very disappointing stay at the Byron.
On the plus side, it was very clean, both in the room and the halls. Staff were helpful.
However, the main reason I booked there was guests saying the beds and pillows were comfortable, which they were not. I could feel the bedsprings through the mattress, which was really hard, and the pillows were thin and hard. First night I was there, they left the window open with freezing temperatures and the heater took 3 hours for the tiny room to heat up to acceptable sleeping conditions. I not only used the thin extra blanket on the bed, but also had my heavy coat piled on top, yet still shivered most of the first night. Also, I have never been in a hotel that didn’t have phones in the room, so I would’ve had to get out of the bed, get dressed in the freezing temperatures and go back down to the front desk to get help. Other things that were not expected - no washcloths provided, and the bathroom floor was always freezing despite advertising it was heated. Later in the trip, the heater finally worked better but then would keep going despite the thermostat setting so I would wake up extremely hot. Entire trip, it was either very hot or very cold in my room. I would never stay here again.
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