Marble Apartments Effra Court

Mainly booked due to the location being close to Kings College Hospital, is less than 30mins walk which is perfect for what I needed, however that is where the positives end... The bathroom was probably the biggest let down, the shower flooded the minute it was turned on, it was filthy, more water leaked out of the tray than went down the plug hole, when you ran water in the basin it came up in the shower tray, the toilet seat was broken and the floor tiles were really damaged from the clearly contestant flooding over a long period of time. When I complained the person I was dealing with told me that it had only just been replaced!!! Shocking work and either plain lies or really bad tradesman. There were 4 adults staying and I made an agreement that my daughter could stay on an airbed in the lounge, from looking at the pictures on *********** I thought there would be plenty of space but the pictures are clearly of another flat because it was really tight. The pictures on the website are very deceiving and are of a different property because I still can't work out how they were taken to make it look the way it did! There was only one towel provided (apart from the bags full of wet and dirty towels in the wardrobe) and the general cleanliness level was not very high at all. Not sufficient bedding for the 2nd bed, we ended up having to buy towels, pillows and a duvet, as well as other basics like toilet roll and dishcloths as there was nothing provided and I wasn't told this despite asking before leaving home. The flooring was floorboards, many of which were loose and trip hazards, especially for my dad who doesn't walk very well. The sofabed in the lounge was very rickety and I was terrified that it would break and given the fact I was charged a £400 damage deposit I was very wary of anything breaking in case I didn't get it back! We were overrun with ants on the second night and my dad and his partner got eaten alive by something in the bedroom... The kitchen was ok(ish), working washing machine was a definite plus but the fridge was dodgy at best, the door didn't stay closed very well and did not keep the contents very cold which in the hot weather we had was not ideal. This kitchen sink also made some very odd noises and smells :-( Overall a very disappointing stay, however when I made complaints about the damage and the not working shower etc I was offered a small refund and assured that my full damage deposit would be returned, which it was...after 4 days!

Be warned - they text you to try and get you to cancel it on the day - stated that someone had died in the property and could not rent it! Very sorry for this if it was true but they do not go through the right channels. It was the queen's funeral weekend - and the weird thing is they would not go through *********** to cancel it for hours!! Awful people to deal with, if they text you block them and make them use the website you booked it through. I have to say *********** were great at helping us to sort the devastating situation - we booked this in March. Always go through *********** as they really do support and deal with it very quickly - they were brilliant.