Travelodge London Crystal Palace

Buen ambiente, buen servicio al cliente. La instalación es excelente y de buena calidad... Realmente disfruté de mi estadía. Gracias.

在維修中仍然接受定單

Evitaría este Travelodge ya que la comunicación entre ellos y sus huéspedes es impactante. Llegué con mi pareja el martes y descubrí que estaba cerrado y no había comunicación de que esto sucediera y descubrí que nos estaban transfiriendo a Croydon Central. Al investigar esto más a fondo, esta no es la primera vez que esto sucede desde abril. Cuando llegamos, se podía ver que estaban realizando trabajos de construcción y había una nota en la puerta que decía que llamaran a un número, pero ¿por qué nos permitieron reservar en mayo si este iba a ser el caso? Creo que la forma en que se manejó fue incorrecta en todos los niveles, lo que no nos dio ninguna esperanza de no regresar a dicho Travelodge después de esta mala experiencia. Perdimos dinero por tener que pagar el estacionamiento, ya que Croydon no tiene ninguno en su sitio.

Asqueroso con las aguas residuales que salen en la ducha. Basura por todas partes alrededor de este hotel estilo prisión con alambre de púas adornando el edificio. Área vil, se sentía insegura. Personal inútil y hosco. Los pasillos apestaban a aguas residuales y a basura. Nunca he estado en un hotel tan horrible. El propio Travelodge no estaba interesado en nuestras quejas.

Very clean, comfortable and functional room representing very good value for money. However, every time I left the room I had to return to the reception to get my key card reactivated.

A newly renovated, very clean hotel Enjoyed my stay a lot - can’t argue with a 9th floor view with the Crystal Palace Link Tower and even the Canary Wharf skyscrapers! Special thanks to super helpful receptionists Kristina and Andrea and to Olga for taking such a great care of my room 🙂

I can't comment on the actual hotel as Travelodge cancelled 6 days before our stay. We booked the hotel nearly 3 months ago and they were aware of the problematic construction work nearby in April. They rebooted us in the Croydon Central travelodge, the reviews were terrible and having lived in London most of my life, Croydon is the last place on earth I would want to experience again. It took us 2 hours to find an alternative hotel as it is such short notice and although the hotel seems lovely is is nearly twice the price. I will never use Travelodge again. I have emailed the CEO and hopefully my refund will arrive soon.

Arrived on Sunday 7th April at 8.45pm after a long day if travel to be told by security that the hotel was closed and that we should have been informed by email 24hrs prior. After a hasty telephone call to a telephone number posted on an A4 size poster on the door we were told “oh Croydon Central are expecting you” News to us!! Checked our inbox , spam and junk mail on mobile phone and zilch!! I asked where Croydon Central was and informed by Travelodge help(less) desk to “just jump in a cab” arrived 9.45pm at Croydon Central. Staff there were apologetic and claimed that this has happened on several occasions. On arrival home we immediately put in a complaint which was responded to promptly with a Sorry we will let the relevant dept know! We emailed again suggesting we receive full/partial refund or a reasonable discount voucher for future use. This was responded with “there are no refunds” Croydon was cheaper than Crystal Palace but this hasn't been addressed either. If we as prospective guests had cancelled our booking we would have lost our money in full but Travelodge at the drop of a hat can cancel our reservation without any recompense to us. Seems very unfair to us. We are awaiting a further response from Travelodge but after reading previous reviews don't hold out for much. In future we will use a reputable more caring hotel chain who have a bette PR team. Take note people prior to making a reservation.

The hotel canceled my Booking a few hours before check-in but an alternative was appointed in Croyden a few miles away that had no parking which is the reason I chose this hotel. we had traveled to London for the King's Coronation but parking restrictions were maximum stay was 24 hours at £18 so we had to travel back across London just to move my car. the cost to stay at the alternative hotel was 50% less than I paid at the time of booking and no refund was issued plans were ruined. checked out a day early Dirty tricks by travel lodge to take bookings and force you into a lesser location. Disgusting