Usuario invitado
30 de junio de 2023
We booked accomodation at The Devonshire for 5 nights. The first night we had booked to allow for early check-in after a long-haul flight (from Australia) where we arrived at 8am. I emailed the staff informing of our approximate arrival time with an explanation as to why we booked the extra night. When we arrived, staff did not have our room ready and were also going to charge more than the original price (we booked via ***********) for 4 nights. When we questioned staff (our reservation moved between 3 staff members) until 1 staff member informed us that check in was at the usual time of 2pm as we did not notify them of our arrival. We expressed that we had emailed (with the date/time and reason explaining why) which they didn’t argue as it seemed they realised we did in fact notify them. We said we were willing to pay for the 5 nights if our room would be available as we had heavy luggage and need shower/change after our flight. Staff seemed very disorganised and inexperienced. When we arrived in our room approximately 40-60 mins later, it was on the 6th floor with no elevator and did not at all appear to be what was depicted in the photos. A warning to other travellers, while it is conveniently located in London in a nice area it is overpriced, with small rooms and even smaller bathrooms.
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