The Grey Gull Hotel

This is is good hotel in an excellent location, with olde world character & lovely staff. I gave it an average rating due to the bedding - uncomfortable lumpy mattress with a a thick doona in a synthetic doona cover. Not comfortable at all especially in the warm temperatures we experienced. If management invested in comfortable mattress & decent cotton doona cover.

The hotel had the most beautiful views and you could see that they had tried to do some work on the rooms but the public areas needed work and were actually quite dangerous. There is a door that when you open it has an immediate step that we very nearly had an accident with. There was a smashed door . The WiFi password wasn't written in the room so had to go to the desk again for it. The box for your key was broken and the front fell out. The staff seemed very unimpressed or interested in their job. The mattress had springs that dog right into your back. Top tips to the hotel to improve - change the name. - take the restaurant menu and put a Scottish favourites menu in. Italian Scottish fusion doesnt work. - get rid of the powdered eggs from breakfast and go to fresh. - remove this door on floor 2 it's dangerous with the step. - replace mattresses - give the place a deap clean from top to bottom. The location and view gives you a potential gold mine but it needs a lot of world and tlc.

Dinner was fabulous, beds comfy and pet friendly. Rooms were nicely decorated and the sauna in the room was brilliant. Staff were very friendly and helpful.

Staff was horrible. No or wrong info and knocking on the door in the middle of the night for no reason. ( the guy didn’t answer when asked ).

We stayed in the sauna room which was recently refurbished, staff were incredibly rude and inattentive, food was microwaved ready meal at best. The room itself was fine, shower was broken. The sauna was nice although it smelled incredibly unclean. I definitely would not recommend staying here. 0 atmosphere either. Also the hot tub was broken which was not communicated to us until we arrived honestly AVOID.

We had a great 2 night stay. The entire staff was fantastic. The food was very good. I would definitely stay again. The price was fantastic also.

Really run down. In our room, the shower attachment distinegrated, the bathroom fan did not work, the toilet seat was broken, the electric face plate for the towel rail was smashed, the bathroom door had had 2 big holes filled, the carpet was stained. The entire hotel is run down and needs a full refurbishment. Outside, the beer garden has a fake rolled out lawn, cut badly around the edges with trip hazards. Avoid the restaurant. I ordered steak pie and mash. What I got was some meat in a dish with a puff pastry lid placed on top, a spoonful of mash that looked like it had been sitting around and a splodge of over-boiled frozen vegetables.

Staircase to rooms leaves a lot to be desired. Very old and dirty. The room was very small, claustrophobic! Terrible smell from the carpet (old dog smell) kept me awake at night despite the window wide open. Breakfast was poor. Low quality products not well cooked. The setting is beautiful but sadly the standard of upkeep outside and in does not do the area justice. On a positive note the staff were very nice and helpful and restaurant dinner was lovely.

The room was very small with barely any room around the double bed. I was travelling solo but it would have been very squashed for 2 people. There was a peg for handing but only 2 wooden coat hangers and I wire hanger. A huge TV was stood on the dressing table which completely blocked the view of the loch and meant that there was little space to put anything! Staff were very helpful and pleasant. There was a problem with the boiler but alternative arrangements had been made which was fine. Breakfast was good.