Crowne Plaza Liverpool City Centre

Service staff Janet, John and all were fantastic, made the stay really comfy and cosy

Whole stay was great: Staff were attentive, food was lovely and room was fantastic!

Stayed in this hotel many times definitely stay here again.

The only downside was with "TRIP.COM" themselves, as when booking my room for 2 adults and one child, the conformation confirmed so, but when checking in the room was booked for 2 adults only, the manageress explained it was not their fault , and told me that this is not the first time that this has occured and we the guests are left bewilderd why this can happen, "SO TRIP.COM PLEASE GET YOUR ACT TOGETHER AND SORT THIS MESS OUT, from Paul

Great location close to the docks and city centre. Hotel staff were all so friendly and attentive. The pool and gym facilities were a nice touch to relax. Breakfast was self serve which had lots of choice.

Was a little disappointed with our stay unfortunately, we chose this hotel due to it having a pool which was freezing so not a great start, and a few small things like loose taps in the bathroom and the plug was stuck in the bath which meant we were stood in cold water while showering, the breakfast was good and the staff were great but 4 star hotel it was not.

Biggest issue was wrong room type given at check in (one double instead of two double). No one offered to help with luggage on drive way. Marks on toilet seat (came off after cleaning). Standard offering at breakfast, food mostly burnt (sausage and bacon), a waste of food. Staff not wearing face mask at restaurants that is less than expectation from hospitality group.

景觀很好，位置好。

設施：老舊 房間內尤其明顯 衞生：非常乾淨 服務：工作人員盡職盡責 老門僮穿的很英哈哈 環境：附近遊玩購物吃飯都很方便