Usuario invitado
30 de julio de 2023
If everithing is going perfectly, then it’s perfect. I mean the totel is very nice, the room was the best, clean, the location is right next to the beach, you have a pool, the food is awesome, thei even have a restaurant right next to the beach where the food is also great if you stay at the hotel you get a discount. There is even a wall full of awards eitch i think they deserve. Unfortunately for us it wasn’t perfect and we were unlucky to see al their flaws…. First. They dont tell you from the beginning that if you want AC, you have to pay extra. It’s disappointing that a 4 star hotel charges extra for AC. Even more that thei hide it. I mean it were 45 degrees Celsius outside, 35 inside we were loking for the AC remote, didn’t find it si i went to the lobby and the guy at the front desk was telling me with a smug on his face that we have to pay extra. The second event that nearly ruind our vacation was when we went home…we were stuck in the lift betwen two floors. For 20 min we shouted for help until some guests went for tue staff. Yes GUESTS not the STAFF the STAFF was absent. When they finally came, thei pulled the lift down we got out, after 45 min. Offcourse we mist the bus to the airport thei were willng to call a taxi but not to pay for it. It took the intervention from the travel agency to convince them to pay for the taxi. All in all it was a nice, i really mean it. It would be fair for them to sai everything from the start, no hidden costs. And offcourse thei need to work more on their safety procedures.
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