Jens H
15 de agosto de 2024
We booked two river view rooms, expecting to enjoy the beautiful views advertised by the hotel. Unfortunately, what we encountered fell far short of our expectations. The "river view" from our rooms was extremely limited—one required standing at a specific corner and peering through a small window to catch a glimpse of the river. The other room had a similarly small window, positioned high enough that you had to step up to see anything. This issue occurred in both rooms, indicating that it was not an isolated case. Despite multiple requests, the hotel refused to move us to different rooms, offer a credit, or provide any form of compensation. We even suggested checking out early for a partial refund, but this was also declined. I must say I have not experienced such a clear case of misleading marketing and blasé attitude to guests in many years of travel. Beware.
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