Columbus Rooftop Hostel

· I was bitten by bed bugs the first night, there was no where else to stay and had to stay another night by the second was completely covered including on my face, hands, back, sides, I even videoed a bug running across the bed, my face swelled and I reacted to the bites and it was incredibly uncomfortable and itchy. I repeatedly had to tell people to be quiet in the night as they laughed and rang the bell for fun, at 3am, right outside the door. The manager said he would refund me because of the extreme bed bug situation and I have waited but I have not received anything and now are not replying to my messages. No refund. Just horrendous. Do not stay here..

Worst client service I received in my life! It's really rare that I do reviews online, but I didn't have the choice here... We booked this hostel for 6 nights, but we were arriving in the middle of the night. As I knew that they didn't have a 24h reception, I took the time to write an email to them in advance and tried to call them 2 times. I never had any replied from them... Obviously, when we got there at 2 am, no one was there to open the door and we were left in the middle of the night outside, without any place to sleep. In the end, a guest heard us so he opened the door and told us that all the volunteer were gone partying and there was no one to check us in. The guest didn't look really surprise about our story as he explained to us the low quality of the hostel (3 showers for all the hostel, no AC, disgusting smell, line for the bathroom all the time, etc.) So, after we heard all of this and didn't have anywhere to sleep, we decided to walk in the middle of the night and find a hotel, and in the end we stayed there for the 6 nights, cause we didn't want to go back to this hostel. The next morning, we came back to have a refund, and the manager told us that we had to deal with Hostel world, which we did, but they only gave us the deposit back. They said that we had to deal with the hostel for the rest of the amount. I've been emailing the manager of the hostel since a month and a half now and never had any news from her... I would never recommend anyone to even think about booking a night in this hostel. You'll get not comprehension and the worst service.

Hotel posizionato molto bene, la pulizia é pessima, personale gentile, devono curare moltissimo la pulizia, in maggior modo: bagni e cucina. Posizione hotel centralissimo, l'auto bisogna lasciarla fuori dalla citta pedonale, si trova su un grande corso, s'incontrano parcheggiatori abusivi, che peró ti vengono vicino e non ti chiedono una specifica somma, é a piacere.