Usuario invitado
26 de septiembre de 2023
Worst client service I received in my life! It's really rare that I do reviews online, but I didn't have the choice here... We booked this hostel for 6 nights, but we were arriving in the middle of the night. As I knew that they didn't have a 24h reception, I took the time to write an email to them in advance and tried to call them 2 times. I never had any replied from them... Obviously, when we got there at 2 am, no one was there to open the door and we were left in the middle of the night outside, without any place to sleep. In the end, a guest heard us so he opened the door and told us that all the volunteer were gone partying and there was no one to check us in. The guest didn't look really surprise about our story as he explained to us the low quality of the hostel (3 showers for all the hostel, no AC, disgusting smell, line for the bathroom all the time, etc.) So, after we heard all of this and didn't have anywhere to sleep, we decided to walk in the middle of the night and find a hotel, and in the end we stayed there for the 6 nights, cause we didn't want to go back to this hostel. The next morning, we came back to have a refund, and the manager told us that we had to deal with Hostel world, which we did, but they only gave us the deposit back. They said that we had to deal with the hostel for the rest of the amount. I've been emailing the manager of the hostel since a month and a half now and never had any news from her... I would never recommend anyone to even think about booking a night in this hostel. You'll get not comprehension and the worst service.
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