Hoteles cerca del Cape Point Vineyards Estate, Noordhoek

Our family recently stayed at the Noordhoek Hotel (again!) because honestly, why would we go anywhere else? 😊 As always, it was an exceptional experience. A special shoutout to the entire team - thank you for making us feel so at home! The positive energy of the entire team truly shines through, and it's clear that a lot of thought goes into selecting such fantastic staff. It's always a pleasure to hear glowing feedback from friends and family we’ve recommended to the Noordhoek Hotel. Thank you for keeping the experience consistently wonderful. See you next time!

Reservamos un sueño familiar para un matrimonio el 3 de febrero de 2024. En primer lugar, recibimos una llamada que había una doble reserva -- pocos minutos después recibimos un feedback que todo está ordenado, y tenemos habitaciones -- recordar que cargan R1 600 por habitación por día. La cama es vieja, y el cojinete no es sin duda estándar. El espejo está montado en una pared y no hay plug cerca para hacer el pelo. Con todas las luces encendidas, el lugar es tan oscuro que luchamos para ver lo que estamos haciendo! Una persona inteligente dice una vez: “Para ver la luz de una vela, debe llevarla a un lugar oscuro.” No hay aire acondicionado con una onda de calor de 39 grados! Cuando abrimos la puerta del refrigerador, el agua se salía de ella (no sólo un poco). ¡Nuestros niños dormiron en una sala de juegos y un sombrero puso sobre un ojo de cámara! En algún momento el gerente/propietario abre su puerta para tomar algunas cosas (olvidó que han ahogado a la gente en ella por R1 600. Sus habitaciones son una vergüenza! cuando carga a la gente R1 600 al día ¿deberían estar en buena orden y en lugar?? En lugar de darnos habitaciones en un estado tan malo, ¿por qué no ser honesto con nosotros desde el principio cuando se da cuenta de su error, o por qué no nos recomendó o nos encontramos en un lugar diferente para nuestra estancia? ¿O dejar de cobrar el precio si estamos de acuerdo en quedarse en las habitaciones que tenemos? Sólo una idea, no veo las habitaciones que tenemos en su sitio web, me pregunto por qué es eso?

I was highly anticipating the stay at the hotel due to the positive reviews, but was sorely disappointed. While other travelers found staff friendly and helpful, I found the opposite with some members of the team. The service varied significantly, with some exceptional team members, and some who were rude and standoffish. I ordered room service one evening, and the team member who took my order was astoundingly rude. The restaurant where meals were served was often dirty, with breadcrumbs over the floor and seats. We ate one dinner at the restaurant and the food was extremely underwhelming. The saving grace was staff including Lee-Ann, Jonathan, Patrick who were extremely responsive and apologetic about issues we experienced, and dealt with them efficiently. I also appreciated the lovely gift left for my parents as we were celebrating their wedding anniversary. Other observations for future guests: 1. The hotel only offers meals at the Chef's Warehouse restaurant on the property. There is a modified residents menu which is not the restaurant's focus, and probably why the meals are not of a very high quality. It is also extremely limited for special dietary requirements such as vegetarian or vegan. 2. If driving in the city, you will have to park your car at the entrance and be driven down to the property. While this is a minor inconvenience, the staff at the front gate are not particularly welcoming, and do not recognize return guests. 3. Management are fantastic and should be commended, but general staff particularly those on the phone, or at the restaurant dealing with hotel guests could benefit from additional training. 4. The bar man at the guest lounge is fantastic, and made amazing cocktails/mocktails. I also highly recommend the chilli martini at the restaurant - one of the best drinks I've ever had. 5. The location and position right on the ocean is spectacular, and the rooms are well appointed/stocked with teas/coffees etc. Overall, I would conclude that in my opinion, the hotel falls far below a 5 star property. While the location is incredible, what really sets a hotel apart is the service, and this one stood out for all the wrong reasons.

Beautiful property and staff who made our stay wonderful over four nights. The setting is beautiful, the staff are wonderful and the pool is the warmest I’ve ever been in - which our seven year old daughter wouldn’t leave! The premier room was perfect and large to include our daughter and whenever we needed anything, staff were friendly and responsive to help. Trynn is lovely and the a la carte breakfast was a welcome change from breakfast buffets too. Small details could change - the pool area offers a very formal fine dining lunch menu rather than snacks (we had to ask repeatedly before someone agreed we could have a sandwich rather than a veal escalope for example!) and the pool area was often not staffed or had staff who don’t offer you a drink or get you a sub bed unless you ask. But these are minor details and didn’t detract from our stay at all.