Hotel Eguren Ugarte

I would have loved to give this hotel 5 stars. It is in a stunning setting and was so close to being a really great stay. Our rooms were large and comfortable with incredible views in every direction. We were able to walk among the vineyards and we enjoyed an informative wine tour and tasting. The only thing letting it down was that it felt very understaffed. We dined in the restaurant on the first night where the food was ok but the service was unacceptably slow and not particularly warm. For most of the evening, just one unsmiling waiter served all the tables. We waited half an hour to get any water or wine and having booked the wine-matching meal, we were just poured wine without any explanation of what it was or why it was being paired with that particular course. Even allowing for language issues, it did not feel friendly or informative. It was a similar experience at breakfast - the buffet selection was great, possibly the best buffet of our tour, but there was a long wait to get any coffee, as again, while there were several members of staff around the reception desk, there was just one waiter for the whole restaurant and he really needed somebody to assist him. So in short - a wonderful hotel in a spectacular setting, but in need of some more staff, better customer service, and some smiling faces.

We had a wonderful stay in this hotel. We especially enjoyed the great view over the vineyard from the restaurant and the wine tasting beside dinner. Also breakfast was good and the buffet varied. The hotel is perfect if you wish to make relaxing and elegant vacation.