Crowne Plaza Kunshan

Valoraciones de Crowne Plaza Kunshan

Crowne Plaza Kunshan

No.699 Zizhu Road, Kunshan, Jiangsu, ChinaVer datos del hotel
Crowne Plaza Kunshan
Crowne Plaza KunshanCrowne Plaza KunshanCrowne Plaza Kunshan
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Valoraciones de usuarios

4.7/5
Excepcional
1545 valoración
Valoraciones reales
Ubicación4.7
Instalaciones4.6
Servicio4.7
Limpieza4.7
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Todos los comentarios(1545)
Valoraciones positivas(1498)
Valoraciones con fotos/vídeo(207)
Conveniente para ir de compras(111)
Desayuno estupendo(107)
Personal de recepción amable(105)
Cerca de la zona comercial(103)
Estupendo para viajes de negocios(17)
Gimnasio estupendo(10)
Buffet fantástico(9)
Valoraciones negativas(47)
Patrik Tomanovic
Habitación doble superior
Fecha de estancia: nov 2024
Personas en viajes de negocios
29 valoración
5.0/5
Excepcional
Fecha de publicación: 12 nov 2024
Clean great hotel with excellent breakfast. Location is close to several eateries and spa around.
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Respuesta del alojamiento: Dear_TIXXyvcixeb****,Thank you for taking the time to share your feedback We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank Crowne Plaza Hotel GM Vincent Fan !
Lee
Habitación doble superior
Fecha de estancia: sep 2024
Personas en viajes de negocios
7 valoración
5.0/5
Excepcional
Fecha de publicación: 22 sep 2024
best hotel in Kunshan. I will visit again when I come to Kunshan
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Respuesta del alojamiento: DearE297833**** ,Thank you for your feedback and we are pleased to learn that you have enjoyed your stay Many guests choose this hotel because of the . We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity to serve you again in the near future.Sincerely,CrownePlazaHotelKunShan GM Vincent Fan
DIRK (Dékè) 德克
Crown Family Room
Fecha de estancia: dic 2023
Familias
9 valoración
4.2/5
Muy bueno
Fecha de publicación: 1 ene 2024
The inside pool is great - the water was comfortable warm, not like many other places too cold, while the rooms were a bit over heated and not adjustable. Otherwise still a good choice.
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Respuesta del alojamiento: Dear E225949****, Thanks for sharing your valuable feedback with regards to our hotel guest room. We sincerely apologize for the inconvenience due to the problems with the guest room and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent experience while staying with us. We hope this would not deter you from choosing our hotel again in the future. We look forward to welcoming you back to our hotel again. Thank you! Crowne Plaza Hotel General Manager Kathy.Ma
Usuario invitado
Habitación doble superior
Fecha de estancia: ago 2024
Personas en viajes de negocios
9 valoración
2.1/5
Fecha de publicación: 23 sep 2024
Furniture too old and not clean
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Respuesta del alojamiento: Dear M258564****:Thank you for your valuable comments about our hotel rooms. We sincerely apologize for any inconvenience caused due to the room issue.We will definitely rectify the problems you have raised. Please be assured that we are in the process of reviewing the hotel's software and hardware facilities to ensure an excellent stay for all our guests. We hope that this will not affect your trust and enjoyment of us!We hope you will choose our hotel again when you come to Kunshan in the future. We look forward to welcoming you back to Ben. Thank you!CrownePlazaHotelKunShan GM Vincent Fan
Leonida
Habitación deluxe ejecutiva (cama doble grande), área urbana
Fecha de estancia: may 2024
Familias
51 valoración
5.0/5
Excepcional
Fecha de publicación: 6 jun 2024
Nearby shopping centre..
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Respuesta del alojamiento: Dear Leonida,Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.We hope to have an opportunity to serve you again in the near future.Crowne Plaza GM Vincent Fan
Gantogoo
Habitación superior (2 camas)
Fecha de estancia: jul 2023
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 18 jul 2023
Good location and best service
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Respuesta del alojamiento: Dear <_TXAUjv5hbq2****>,Thank you for taking the time to share your feedback We are very glad to know that our staff and service helped inmaking your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.T hank you again for your feedback and support and we look forward to welcoming you back in the near future. Thank you!Kathy Ma, General Manager of Crown Kunshan Hotel
Usuario invitado
Habitación superior
Fecha de estancia: jun 2022
Viaje con amigos
2 valoración
3.2/5
Fecha de publicación: 24 jun 2022
We chose the Crowne Plaza for its Western restaurant. Upon inquiry we asked about the restaurants and was sent to the 5th floor restaurant that only serves local cuisine. Again we asked the 5th floor restaurant where we can enjoy Western food. We were sent back down to the first floor where we found the western restaurant had closed down. It was upsetting to be sent from place to place and not properly informed about dining options. We had to enjoy a mediocre dinner in the nearby shopping center. The occasion was planned for the guest's bridal celebration dinner since she's leaving China and will get married abroad. I'm sorely disappointed in the uninformed restaurant manager and would hardly recommend staying at the Kunshan Crowne as the other Crowne Plaza's I've stayed at was a much better experience.
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Respuesta del alojamiento: Dear Guest : Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza kunshan. We would like to take this opportunity to apologize for any inconvenience our service may have caused you.Your comments about the service problems has been documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest services. As we would like to respond to you personally regarding Problem, could you please send us your email address and telephone details to Email Address? We look forward to hearing from you and to welcoming youback in the near future. Thank you! Crowne Plaza Hotel General Manager Kathy Ma
Tzvetanov Ivan
Habitación superior
Fecha de estancia: nov 2023
Personas en viajes de negocios
2 valoración
5.0/5
Excepcional
Fecha de publicación: 28 nov 2023
GOOD!!!
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Respuesta del alojamiento: 尊敬的TSXX6736tcp****,您好!非常感謝您選擇崑山皇冠假日作為您出行的選擇,您對我們酒店各方面的認可,是我們酒店全體員工努力的動力。酒店旁邊即是招商購物中心,可以滿足您購物的需求。我們除了為每一位客人提供優質化的服務外,更會按照您的入住需求提供各種個性化服務,我們有多種房型,總有一款適合您。饗食滙西餐廳早餐擁有數百種食材,您可以享用我們精心為您烹飪的精緻美食,讓您一天神采奕奕。非常期待您的再次到來,祝您生活愉快!崑山皇冠酒店總經理 Kathy Ma
Usuario invitado
Habitación superior (2 camas)
Fecha de estancia: nov 2024
Familias
10 valoración
4.1/5
Muy bueno
Fecha de publicación: 17 nov 2024
皇冠假日酒店,全家親子游喜歡住的酒店。這次來崑山,老婆的公司團建也選了皇冠假日酒店。跟着自費住了一晚。訂了一間雙床房,1.35米的床。健身房非常滿意,設備齊全,喜歡健身的住了這家店一定要去練練的。早餐的熱菜不多,咖啡也一般般。
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6/9
Respuesta del alojamiento: 尊敬的1872115****,您好!感謝您能在百忙之中抽出寶貴的時間來對酒店進行點評,很榮幸酒店的服務能為您的出行帶來舒適體驗。酒店地處崑山城北商圈,鬧中取靜的環境,讓您可以晨起眺望鹿城生機與活力,夜晚縱覽都市景象。出門在外,住得舒心是每個旅者的期望,也是酒店服務的終極目標。我們會不斷努力,令旅途盡善盡美。期待再次入住。祝您生活愉快!崑山皇冠酒店總經理 Vincent Fan
Usuario invitado
Habitación superior (2 camas)
Fecha de estancia: nov 2024
Familias
8 valoración
5.0/5
Excepcional
Fecha de publicación: 17 nov 2024
週末帶娃入住崑山皇冠假日酒店,主要是想吃酒店自助餐看介紹不錯,果然體驗下來確實不錯,性價比很高,大閘蟹看着不大但是個個很飽滿,我反正是吃了7.8個有的哈哈哈哈,羊排三文魚小火鍋等等都嚐了一遍味道都很不錯,服務員收餐盤也比較勤快,月底還準備去吃呀😍酒店床品乾淨睡的舒適,花灑水壓大洗完澡很舒服,電話前台要求要一雙小朋友拖鞋,於是來了一位叫朱正元的大叔給送來了小朋友的拖鞋浴袍洗漱用品和水,給大叔服務點贊👍
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Respuesta del alojamiento: 尊敬的M223571****,您好!感謝您選擇崑山皇冠假日酒店,並給予我們入住反饋,很榮幸酒店的服務人員能為您的出行帶來了快樂,房間設施設備給您帶來舒適體驗。出門在外,住得舒心是每個旅者的期望,也是酒店服務的終極目標。我們會不斷努力,令旅途盡善盡美。期待再次入住。祝您生活愉快!崑山皇冠酒店總經理 Vincent Fan
choonhee
Habitación superior (2 camas)
Fecha de estancia: nov 2024
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 21 nov 2024
去陽澄湖吃螃蟹,晚上住進崑山皇冠假日酒店。酒店自動升級為豪華房,房間寬敞乾淨,服務人員很熱情,服務人員朱正元送小童牙刷和小零食,感覺很温馨。早餐種類挺多。 酒店地址也很好,緊鄰商業,還可以去逛逛。
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Respuesta del alojamiento: 尊敬的choonhee,您好!感謝您對崑山皇冠假日酒店的好評和喜愛!非常高興您對酒店員工和服務的稱讚。酒店的設施設備,裝修風格,衞生細節均是經過嚴格甄選及考量,以賓客舒適自在的入住體驗為目標,而您的認可則是對酒店團隊的最大支持和鼓勵。出門在外,住得舒心是每個旅者的期望,也是酒店服務的終極目標。我們會不斷努力,令旅途盡善盡美。期待再次入住!崑山皇冠酒店總經理 Vincent Fan
a_t_424
Habitación superior (2 camas)
Fecha de estancia: nov 2024
Viaje con amigos
9 valoración
4.8/5
Fantástico
Fecha de publicación: 18 nov 2024
整體不算新,但皇冠也差不到哪裡去,無功無過,對得起這個房價!順便説一下,看到有評論説停車不方便,其實也是憑運氣的,我們週六晚餐時間到,還有很多車位!套餐含大閘蟹晚餐自助餐,還行!不錯!
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6/7
Respuesta del alojamiento: 尊敬的a_t_424,您好!感謝您對崑山皇冠假日酒店的好評和喜愛!酒店的設施設備,裝修風格,衞生細節均是經過嚴格甄選及考量,以賓客舒適自在的入住體驗為目標,而您的認可則是對酒店團隊的最大支持和鼓勵。出門在外,住得舒心是每個旅者的期望,也是酒店服務的終極目標。我們會不斷努力,令旅途盡善盡美。期待再次入住!崑山皇冠酒店總經理 Vincent Fan
Usuario invitado
Habitación doble superior
Fecha de estancia: nov 2024
Otro tipo
1 valoración
3.3/5
Fecha de publicación: 25 nov 2024
説是給我免費升到行政房 2101 浴室地磚竟然是碎的 直接卡腳上了 還好沒流血 玻璃上也一層灰 設施比較老 反應了也沒得到反饋 還好衹是自己住 沒帶領導客户去
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Respuesta del alojamiento: 尊敬的_GDMC1x9o55u3****,您好!感謝您抽出寶貴的時間在網站上與我們分享您的入住體驗。對於您此次崑山之行體驗上的欠佳,我們深表歉意。您在評論中所提到關於浴室地板碎裂的問題,我們已反饋給相關部門,後續也將加強檢查並整改。我們珍視每一位客人的意見,並希望每一位客人都能體驗到洲際的品牌服務,請相信我們懷着誠摯態度服務好每一位客人的決心。我們衷心期待您的再度光臨!總經理 Vincent Fan
Usuario invitado
Habitación superior
Fecha de estancia: oct 2024
Personas que viajan solas
1 valoración
5.0/5
Excepcional
Fecha de publicación: 14 oct 2024
設施:酒店設施有點老了,很多插座都不好用,送的充電線也是壞的,硬件確實有待提高了, 服務:酒店員工服務挺不錯的,尤其是前台經理James,從頭到尾耐心的為我介紹了酒店各個營業場所的以及解答了一些問題,非常專業非常nice!
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Respuesta del alojamiento: 尊敬的M845369****,您好!感謝您選擇崑山皇冠假日酒店並給予我們入住反饋。很榮幸酒店的服務人員能為您的出行帶來了快樂,房間設施設備給您帶來舒適體驗。酒店地處崑山城北商圈,鬧中取靜的環境,讓您可以晨起眺望鹿城生機與活力,夜晚縱覽都市景象。誠摯期待您的再次光臨。崑山皇冠假日酒店總經理 樊超
Usuario invitado
Habitación superior
Fecha de estancia: oct 2024
Personas en viajes de negocios
1 valoración
5.0/5
Excepcional
Fecha de publicación: 11 oct 2024
和同事一起到崑山出差,預訂了崑山皇冠假日酒店,酒店的服務以及環境都特別好,尤其是為我們辦入住的前台小姐姐lena和betty,兩位小姐姐特別熱情,很有耐心得為我們解答酒店的各個方面,以後都會選擇這家酒店,非常值得推薦,贊👍
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Respuesta del alojamiento: 尊敬的M845252****,您好!感謝您對崑山皇冠假日酒店的好評和喜愛!非常高興您對酒店員工和服務的稱讚。出門在外,住得舒心是每個旅者的期望,也是酒店服務的終極目標。我們會不斷努力,令旅途盡善盡美。期待再次入住!崑山皇冠酒店總經理 Vincent Fan