Valoraciones de HanTing Hotel (Kunming Nanping Pedestrian Street)

Respuesta del alojamiento: ¡Gracias por elegir nuestro hotel y compartir su experiencia! Nos alegra que haya disfrutado de nuestra ubicación, desayuno y servicio. 😊 Como mencionó, nuestro hotel se encuentra en el corazón de la calle peatonal, a la que no se puede acceder directamente con vehículos. Sin embargo, los taxis son muy convenientes (solo 3-5 minutos a pie hasta el punto de recogida). No dude en pedir ayuda a nuestro equipo, ya sea con el equipaje o indicaciones; ¡siempre estaremos encantados de ayudarle! ¡Esperamos darle la bienvenida de nuevo en su próxima visita!

Respuesta del alojamiento: Estimada familia, hola, muchas gracias por su recomendación sobre la ubicación del hotel. Dado que el hotel se encuentra en una calle peatonal, hay mucha gente durante el día y el ruido puede ser molesto. Sin embargo, la calle peatonal se dispersa temprano por la noche y es muy tranquila después del cierre. Respecto al secador de pelo que mencionó, dado que tiene un efecto protector, se activa automáticamente cuando la temperatura alcanza cierta temperatura. Sin embargo, hay otros secadores de pelo en recepción. Si tiene alguna pregunta la próxima vez...

Respuesta del alojamiento: ¡Muchas gracias por su reconocimiento! La eficiencia y el entusiasmo de Xiao Shi son el orgullo de nuestro hotel. Ya hemos procesado sus cambios de alojamiento y su reembolso. Esperamos que disfrute de la gastronomía del casco antiguo de Kunming. ¡Le damos la bienvenida de nuevo!

Respuesta del alojamiento: Estimado huésped, gracias por elegirnos. Nos disculpamos por el ruido debido a la mala insonorización de las puertas y ventanas, especialmente porque su habitación daba a la calle. Le sugerimos que la próxima vez opte por una habitación interior para una estancia más tranquila. En cuanto al desayuno, trabajaremos para mejorarlo. La actitud de nuestro personal es nuestra prioridad y nos alegra que los haya encontrado amables. Mejoraremos sus habilidades en inglés para servirle mejor. Gracias por sus comentarios.

Respuesta del alojamiento: Thank you so much for taking the time to share such detailed feedback about your stay! We are truly delighted to hear that you enjoyed our hotel's prime location, the convenient surrounding facilities, and the service provided by our reception team. We have also noted your mention of the slight daytime noise, and we are very glad that the quiet nights ensured you had a good rest—this is exactly the comfortable experience we aim to offer our guests. Our entire team, especially our front desk colleagues, was thrilled to receive your kind praise. Your words will greatly motivate us to continue delivering high-quality service. Once again, thank you for choosing us and for your recommendation. We all sincerely look forward to welcoming you back to our hotel in the near future! Wishing you all the best!

Respuesta del alojamiento: Dear Valued Guest,Thank you so much for taking the time to leave us a wonderful review and for naming us "the best hotel for Kunming"! We are truly honored by your high praise.Meanwhile, we sincerely appreciate you bringing the walking distance from the taxi drop-off point to our attention. We are constantly looking for ways to improve our guests' experience, and your feedback is invaluable to us. Please be assured that we will look into this matter to see how we can make the access more convenient for our future guests.It was our pleasure to have you with us, and we all look forward to welcoming you back soon!

Respuesta del alojamiento: Dear Valued Guest, We are truly touched by your heartfelt review! It was our honor to support your family trip in Kunming - your recognition of details like [luggage assistance][quick response to requests][smoke-free cleanliness] makes all our efforts worthwhile. The convenience to Nanping Pedestrian Street and Old Town isindeedperfectforexplorerslikeyou.We’lldefinitelyshareyourGuoqiaoMixianrecommendationwithmoreguests! Coming from someone who seldom writes reviews, your generous praise means theworldtous.Theentireteamismotivatedbyyourencouragement. When your back with even warmer service!

Respuesta del alojamiento: Dear Valued Guest：Thank you for taking the time to share such a detailed review of your stay! We take great pride in our **convenient location**, and we’re thrilled to hear that you found the Wuyi Road Metro Exit B just steps away—making your trips (especially to/from the airport) effortless and stress-free! (^_^) It brings us even more joy to know that you appreciated the surrounding amenities! From the nearby Hanting Hotels and Uniqlo building to the variety of halal dining options, we’re delighted to provide convenience for Muslim travelers like you. Your satisfaction is our greatest motivation! We look forward to welcoming you back for another comfortable and hassle-free stay. Wishing you many more pleasant journeys ahead!

Respuesta del alojamiento: Thank you for choosing our hotel! We’re delighted to hear that our location was convenient for you, especially with easy access to halal food—we’re happy to assist with more recommendations if needed.* *We sincerely apologize for the confusion with the nearby Hanting Hotel. Your feedback is incredibly important to us, and we’ll improve our signage and pre-arrival instructions to prevent this for future guests. If there’s anything we can do to make your stay more comfortable, please don’t hesitate to let us know.*

Respuesta del alojamiento: Thank you so much for taking the time to share such wonderful and detailed feedback about your recent stay with us.We are thrilled to hear that you enjoyed our prime location right at the pedestrian street and found our reception team, especially the young lady, to be friendly and helpful. It's our pleasure to assist our guests, and we're glad she could provide the umbrella when you needed it! We are also delighted that you appreciated our healthy and good breakfast offerings.At the same time, we sincerely apologize for the inconvenience caused by the distance to the Didi pickup point and the somewhat hidden hotel entrance. Please know that we have noted your feedback and are actively looking into ways to improve the signage and provide clearer instructions for our future guests regarding transportation.Your comments are invaluable in helping us improve. We hope to have the opportunity to welcome you back for an even more seamless and enjoyable stay in the future!

Respuesta del alojamiento: English Reply:Dear Guest,Thank you so much for taking the time to share your feedback and for your kind words.We sincerely apologize for the initial confusion regarding our location due to another hotel with a similar name. We understand how inconvenient that must have been, and we truly appreciate your understanding.However, we are absolutely thrilled to hear that once you arrived, our front desk team made you feel welcome and provided you with such helpful service throughout your stay. Your generous praise for our staff is the greatest compliment we can receive, and we will make sure to share your encouraging words with the entire front desk team.It's also wonderful to know that you enjoyed our central location, making your travels around the city easier.We truly appreciate you choosing to stay with us and are delighted that you had a very pleasant stay overall. We all look forward to the pleasure of welcoming you back again soon!

Respuesta del alojamiento: Dear guest,Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that your last-minute choice turned out to be so convenient for your food, shopping, and exploring needs. It's great to know that the room size was comfortable for you as a solo traveler and that our location near the Eastern Bookstore was a perfect fit for your plans. Your kind words about our staff have been shared with the team and are greatly appreciated.We look forward to welcoming you back on your next visit!

Respuesta del alojamiento: "Thank you! Our team always says ‘location is our superpower’ 🦸—happy you got to enjoy the convenience. Next time, ask our front desk for hidden gems in the area!"

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your detailed feedback. We are thrilled to hear that you found our location spot on, our service to be a highlight, and the breakfast great value for money!We sincerely apologize for the inconvenience regarding the pedestrian access with your luggage and for the issue with the insect you encountered. Please be assured that we have reinforced our pest control measures to prevent such occurrences. We truly appreciate your understanding regarding the walking distance, a unique aspect of our historic neighborhood.Your kind words about our team's helpful and friendly service are the greatest encouragement for us. It would be our pleasure to welcome you back for another enjoyable stay!