Sutera Sanctuary Lodges at Kinabalu Park

Valoraciones de Sutera Sanctuary Lodges at Kinabalu Park

Sutera Sanctuary Lodges at Kinabalu Park

Kinabalu National Park, Kundasang, Sabah, 88100, MalaysiaVer datos del hotel
Sutera Sanctuary Lodges at Kinabalu Park
Sutera Sanctuary Lodges at Kinabalu ParkSutera Sanctuary Lodges at Kinabalu ParkSutera Sanctuary Lodges at Kinabalu Park
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Valoraciones de usuarios

8.5/10
Muy bueno
94 valoración
Valoraciones reales
Ubicación9.0
Instalaciones7.9
Servicio8.5
Limpieza8.7
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Todos los comentarios(94)
Valoraciones positivas(89)
Valoraciones con fotos/vídeo(39)
¡Estancia excelente!(35)
Vistas estupendas(17)
Desayuno estupendo(12)
Ubicación fantástica(12)
Ambiente con clase(11)
Personal atento(11)
Buena ubicación(6)
Valoraciones negativas(5)
Usuario invitado
Suite con cama extragrande(nepenthes)
Fecha de estancia: mar 2025
Otro tipo
3 valoración
9.5/10
Fantástico
Fecha de publicación: 14 abr 2025
Great location for Mountain View and exploring national park
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
JCnh
Habitación Twin Rock
Fecha de estancia: ene 2025
Parejas
22 valoración
9.0/10
Fabuloso
Fecha de publicación: 15 feb 2025
Nice and cool temperature. Must stay here to feel it. Took a shower and it was super.
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Emerge
Habitación Twin Rock
Fecha de estancia: feb 2025
Personas que viajan solas
25 valoración
6.0/10
Fecha de publicación: 21 mar 2025
Easy way to check in when you planing to climbing the mountain
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Choon Kee
Habitación Twin Rock
Fecha de estancia: dic 2024
Viaje con amigos
34 valoración
9.5/10
Fantástico
Fecha de publicación: 15 ene 2025
Everything is great. Except no wifi. Conveniently located inside the Mt Kinabaru park. Can see Mt Kinabaru in clear early morning.
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Respuesta del alojamiento: Dear Choon Kee,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Usuario invitado
Cabaña (cama doble grande), con vistas a la montaña
Fecha de estancia: nov 2024
Familias
1 valoración
8.5/10
Muy bueno
Fecha de publicación: 28 dic 2024
Restaurant food is great. Room temperature is fine around 18-22c Room weather is too wet Dehumidifier or AC is needed, but not provided. No room internet WiFi and lack of power plugs / USB plugs for mobile devices charges.
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6/11
Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Usuario anónimo
Habitación Twin Rock
Fecha de estancia: nov 2024
Parejas
3 valoración
10.0/10
Excepcional
Fecha de publicación: 7 feb 2025
we book this hotel before we hike kinabalu mountain the very next day. the amenities is good.. got towels, iron and the room is quiet spacious.
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Vera
Habitación Twin Rock
Fecha de estancia: nov 2024
Personas que viajan solas
14 valoración
9.5/10
Fantástico
Fecha de publicación: 3 dic 2024
A simple spacious room with shared bathrooms in a lodge, with a hotel nearby where you can eat (not cheap but very nice and with excellent views of Mt Kinabalu). Clean bathrooms with good hot water showers. Really worth it if you are doing the full summit hike. I wanted to explore the park around and would have been better off staying near Poring hot spring.
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Respuesta del alojamiento: Dear Vera,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Usuario anónimo
Habitación Twin Rock
Fecha de estancia: oct 2024
Viaje con amigos
1 valoración
10.0/10
Excepcional
Fecha de publicación: 11 dic 2024
the experience was really worth it!!! the service is also good and of course the pretty view from the hotel
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Bingbing Wu
habitación (suite)(liwagu)
Fecha de estancia: dic 2024
Parejas
11 valoración
10.0/10
Excepcional
Fecha de publicación: 22 feb 2025
Good location for Mountkinabalu , located right away at Kinabalu park
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Hanizahamdzah
habitación (lodge)(the peak)
Fecha de estancia: oct 2024
Familias
2 valoración
9.5/10
Fantástico
Fecha de publicación: 4 dic 2024
I had fun staying here. Cold weather, complimentary fire place service.
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Respuesta del alojamiento: Dear Hanizahamdzah,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Mei mama Mia
habitación (lodge)(the peak)
Fecha de estancia: oct 2024
Parejas
7 valoración
10.0/10
Excepcional
Fecha de publicación: 23 nov 2024
Great place to stay in! Quiet and awesome views. Breakfast was really good.
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
SFLiew
Nepenthes Villa
Fecha de estancia: feb 2025
Familias
2 valoración
8.5/10
Muy bueno
Fecha de publicación: 20 mar 2025
Location is great where you could felt that you are part of the natural park. Breakfast was great with good varieties of food for our families especially the noodles and eggs cheft.
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
JamieLiYi
habitación (lodge)(the peak)
Fecha de estancia: ene 2025
Familias
8 valoración
6.0/10
Fecha de publicación: 14 abr 2025
Unforgettable trip, the scenery from the lodge room is great, the bonfire experience and the breakfast is considered great in kundasang area. However, the Heater has problem, all ppl (elders and young kids) didn’t get to shower hot water, need to shower icy cold water in mountain area (cold at night), technicians came and is not helpful. He commented that two lodges shared one water tank, but the hot water used forever to be hot…. The hot water either is super hot like boiled water, or icy cold water. The bed is not comfortable, rooms look dusty, and the toilet is very old style. The room rate is very expensive considering many basic amenities not meeting standards.
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
Rudy
Habitación Twin Rock
Fecha de estancia: nov 2024
Viaje con amigos
9 valoración
10.0/10
Excepcional
Fecha de publicación: 4 ene 2025
Best price
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Respuesta del alojamiento: Dear Rudy,Thank you for taking the time to highlight your satisfaction during your recent stay. We are continually trying to improve the quality of service to ensure each and every one of our guest leaves with wonderful memories. I find that it's always a breath of fresh air when you can truly immerse yourself with nature and it delights me to know that you have found your sanctuary with us.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGroup Director of Strategic Business Development
JorgeA_ChavesA
Nepenthes Suites Twin
Fecha de estancia: jun 2024
Parejas
5 valoración
6.5/10
Fecha de publicación: 25 jul 2024
👍 Best location in the area because it is inside of the Kinabalu park. Variety of room types depending on who's traveling. The restaurant is super. Jungle immersion type of rooms. 👎 Coffee cups were dirty and only had 1 coffee bag, but the room is for 2 people. The heater broke down in the middle of the night. Room (Nepethen suite) had no view of the Mt. Kinabalu.
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Respuesta del alojamiento: Dear Sir/Madam,Thank you for taking the time to highlight your satisfaction as well as our shortcomings during your recent stay. We take account all your valuable comments and will further evaluate our products to ensure our guests have a comfortable stay.When you have time to spare; do check out our Facebook and Instagram for updates and promotions that might be of interest to you. My team and I certainly look forward to the pleasant opportunity of accommodating you again at our resort in the not-too-distant future.We wish you a pleasant day!Regards,Kueh Lian SeeGeneral Manager