Swiss-Garden Beach Resort, Kuantan

Staff are very attentive and helpful. A bit dissappointing as some part of the resort are under renovation i.e Lobby area. Something i only discovered after confirming my booking. It impacted the first impression and experience. You cannot relax at the balcony due to noise from renovation. I truly hope the renovations will bring improvements.

this is our third visit to Swiss Garden beach Resort Kuantan. we found out that this round the service is drop. our in room service didn't clean it.. its 'stay' in front of room for 2d2n. we really hope that the service can be improved. besides, the swiss care line always no one answer!! Other than this, overall is perfect. we love the amenities, and the environment.

I enjoyed the hotel. The service provided when I first arrived was excellent, and the food was good. Before I checked in, they informed us that the hotel was under renovation, so we could prepare for any disruptions. However, there was one issue, we went to the beach on Saturday night because we saw in hotel activities section mentioned there’s fire show on Saturday night, but nothing happened. No fire show took place, and we left for the room feeling disappointed. I thought some activities would not be affected by the renovations, but it seems they were. I would recommend visiting after the renovations are completed so that you can enjoy the whole hotel and your holiday

The rooms are nice as they are just renovated. Disappointed on welcome drinks. Less selection on buffet breakfast. Overall the vacation was great.Hotel staff are friendly.

Newly renovated hotel, the room was clean and comfy with seaview, we enjoyed our stay at swiss garden beach resort and kid like the kid play room too.

I called one day earlier to request early checkup. It was entertained however due to system breakdown still required to wait almost one hour in the car. To their credit they still did their best. According to the Trip package I was supposed get welcome drink but it was not there.  The nasi lemak rendang so good but the breakfast spread so limited. The renovation thingy quite a disturbance, need to walk all the way to access beach, no Deli yet, lobby not ready too. However they already informed that in advance so it was acceptable.  During housekeeping, our room key that was used to power up the room was taken, but the concierge sent a new one once the complaint lodged. They also restock only one bottle of mineral water instead of two, but the housekeeper comply with our request for another without much hassle.  I did not have enough time to try their fitness centre but one visit showed it was wide and adequate. I hope in the future it will be for 24 hours like other hotel and accessible with keycard.  All in all I will give 4 stars. Need to improve on breakfast spread. Special shoutout for Mr Kamarul our concierge/porter for excellent service. Will come again later.