The Platinum Suites Kuala Lumpur by Luma

We realised booking through trip.com caused a few problems for us. Check in was not through the main desk but through a separate company who were based on a sofa. Basically they are not flexible and the staff seem scared to support their customers in case they get into trouble. I would advise the company to work on their customer service. Also WhatsApp check in was necessary which i was unable to set up on my chinese phone. Thankfully my partner was able. The actual apartment was nice and clean. A lovely sky pool but its cold not heated. The rooms were not cleaned until late evening despite having the please clean sign out since 10am. This meant we had finished our day out and returned to the apartment not being cleaned. The location was perfect, very convenient to walk and use the metro. I would come again but book through a different company for half the price and better service.

Overal was good the location and the room looks nice but the bed sheets pillow case and towels need improvement.

Worst experience ever. Avoid this place. Reservations service is bad. We had problems and on 666rm they refund only 27 rm. so bad. I tell everything before arrival but they do same they not see it. I will never se d anybody there. This is non fair at all

Very conveniently located by walking distances (5 minutes walk) to 2 mass transit rail stations, Dang Wangi LRT and Bukit Nanas monorail stations. It is also 8-01 minute walk to local F&B places at Chow Kit and Jalan P. Ramlee, popular restaurants such Hard Rock Cafe Kuala Lumpur and Restoran Nasi Kandar Pelita for all your breakfast, lunch, dinner and supper needs. It is also nearby to other popular hotels and therefore you are always able to find a buffet meal if desired. I stayed in a deluxe suite apartment equipped with WIFI. It is well furnished as well as spacious for 2-3 persons. It has a kitchenette, a study room, a walk in wardrobe, a shower/restroom, a living and a master bedroom. Its kitchenette are well-equipped with all the kitchen and dining wares for 2 person. It is also equipped with a Borsch 330L two-door refrigerator, a Borsch microwave oven, 2 electric stoves and a kitchen sink. Beside that would be an Electrolux washing/drying machine with washing washing detergent readily available. There is a small dining table, well supplied with 2 complimentary bottles of water, replenished when you asked to make up room which can be slow and would only be done up to 6pm. The living room has a 3-person sofa seat and large TV which is in front of your master bedroom; the master bedroom doesn’t have a door but a sliding divider between the bedroom and the living room. As such your living room TV is also your bedroom TV. The walk in wardrobe has a ironing board and a electric iron, hangers and a small hanging rack. The big shower/restroom is well supplied with toothbrushes, toothpastes, toilet paper, and shower towels. It has water heater for warm showers and hand washing basin. The pity is that there is no bathtub (I had booked the deluxe suite through *********** thinking it has a bathtub looking at the review and photo; not sure if it wasn’t listed properly or it was the *********** UX/UI problem, but I only realised it didn’t had a bathtub after I paid to check.) The infinity pool at the level 51 has breathe taking views during day and night and would open only at 8am. The sky bar at level 51 is equally happening at night, and therefore good for gathering with a view. The check-in/check-out reception service do not have a proper reception counter; it is located at various points by the low parapet wall around a lobby waiting seating area while the staff are not in uniform. Not exactly welcoming, rather confusing and makes one wonder if their booking with the service apartment was authentic.

Hotel was fantastic so please note this review is about the restaurant and allergies so if you have an allergy important read (restaurant not listed separately on TripAdvisor) I visited here on my last night of my solo trip to KL. Easy enough as the weather was bad so I was able to stay within the hotel. I was greeted with a warm welcome and the waiter was able to give me a great view of the city. Although one waiter was very keen to take my order straight away, I asked for a few minutes and within a minute he had returned. I ordered a drink and asked for more time, within 2 minutes he was back again so it became rushed and frustrating. I ordered the pad Thai and the waiter wanted to have a rice dish instead, it wasn’t a suggestion, he said tonight you have the rice dish instead of noodle. The noodles weren’t out of stock and I insisted I wanted the pad Thai but specified no fish due to an allergy. I pointed to shrimp, squid and said none. He understood and asked if chicken was okay which it was, but I said again NO FISH. When my meal arrived it contained what looked to be fish…I asked the waiter and he said ‘no sir it’s not fish but if you don’t like put to one side’. Then I asked if he was sure as it looks much like the texture of squid, he said no sir it’s not but put here If you don’t like. After the meal I left the restaurant and was approached by two customers who were seated next to me who confirmed that it was fish and I showed them the picture, they were concerned. I headed down to the reception to speak with a a manager. After 30 minutes I was taken upstairs and they confirmed it was a ‘fish cake’ but it’s okay as it containers flour. BUT IT CONTAINS FISH. The waiter was very apologetic but this wasn’t a language barrier it was simply something he ignored and he was too busy rushing me and suggesting other items on the menu to what I asked for. Awful experience that could have turned very bad. Luckily my allegory isn’t severe but if it was someone else who had a severe reaction then they could have blood on their hands. Just a sorry seemed to be all they could say. Avoid this place because there are simply so many other restaurants to go too where you will feel safe eating in a great environment. Not happy at all with this restaurant!

This is a residence inn. Therefore it has equipped with full kitchenette facilities, and we are very pleased to use this. The pool on top is spectacular and the hotel is location is near light rail train and MRT so it’s good to go around.

Terrible!! Have Ant Room !! Bad Wi-Fi !!! Dirty infinity pool !!!

The Wi-Fi n tv not working

Amazing apartment,I recommend