Usuario invitado
18 de agosto de 2023
I booked a 3 bedroom apartment with Cozy White. The apartment itself was acceptable, but the real issue is with the management. There are multiple agencies renting out these apartments alongside a formal hotel company. Each individual agency employs non Malaysian staff, who are quite frankly not suited to the customer facing role they are expected to fulfill; they are poorly trained, speak poor English and have little idea of social etiquette. The check in process was chaotic, with multiple guests crowded round an individual who was seated on a sofa in the lobby, who claimed to be the 'manager'. When I was checking in, I witnessed the unsavory sight of this manager shouting at a poor Italian family who had some further questions about their booking. On entering my flat, I noticed that none of the electrics and the washing machine were not working. I went down to the lobby to find the 'manager' who suggested that I find the fuse box to find the trip switch; this was clearly unacceptable . One of my main reasons, for booking a service apartment was for the clothes washing facility. On asking for another flat with a working machine, I was told they didn't have one, and if I persist complaining, I should find somewhere else to stay.... The intimidating characters are wholly unsuited to deal with tourists, and to be honest it is not their fault- they are given very little direction on customer care and are probably paid a pittance. Also beware of a deposit scam- they insist on taking a RM 300 in cash, which cannot be held on a credit card. I've heard stories of money being deducted for dubious reasons. I would recommend booking a Platinum apartment through the hotel company rather than these dodgy agencies, who seem to be completely unregulated.
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