Lucentia Residence at Bbcc Lalaport Kuala Lumpur by Veedu Hauz

Booked via Booking based on price and location. Good: Received WhatsApp notice from agent re check-in details. Met in lobby as arranged. Cash payment made for apartment and deposit (as requested in small print), no receipt - just note on whatsapp. All useful details re. stay provided immediately. Check out was smooth, deposit returned. Apartment was smaller than in pic but adequate. Very comfortable bed, aircon and washing machine/dryer working, and ample hot water. Infinity pool has absolutely stunning views. Security is amazing - personnel at lobby, swipe access to elevators and swipe to access each floor. Bad: Few hours prior to check-in, received notification from booking that it was modified and price had increased by 30 MYR. Met agent at lobby and insisted that I was paying the amount I booked initially. No luggage storage facility as stated in webpage, which was a massive problem as I had planned on walking around the shopping centre. So, have to give this place a bad review for 2 reasons: modifying prices without prior discussions and lack of essential services that was supposed to be available - no luggage storage, ATM on-site, lockers or invoice provided.