The Pacific Sutera Hotel

Valoraciones de The Pacific Sutera Hotel

The Pacific Sutera Hotel

The Pacific Sutera Hotel, 1 Sutera Harbour Boulevard, Sutera Harbour, Kota Kinabalu, Sabah, 88100, MalaysiaVer datos del hotel
The Pacific Sutera Hotel
The Pacific Sutera HotelThe Pacific Sutera HotelThe Pacific Sutera Hotel
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Valoraciones de usuarios

4.2/5
Muy bueno
939 valoración
Valoraciones reales
Ubicación4.4
Instalaciones4.2
Servicio4.1
Limpieza4.3
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Todos los comentarios(939)
Valoraciones positivas(853)
Valoraciones con fotos/vídeo(454)
Fantásticas vistas al mar(114)
Piscina estupenda(99)
Buena relación calidad-precio(62)
Ambiente con clase(58)
Estupendo para niños(58)
Cerca del aeropuerto(24)
Instalaciones para niños(10)
Ofrece servicio de recogida/transporte(8)
Valoraciones negativas(86)
Usuario anónimo
Habitación Deluxe con cama extragrande
Fecha de estancia: oct 2022
Viaje con amigos
3 valoración
4.0/5
Muy bueno
Fecha de publicación: 19 ene 2023
No comnent
Respuesta del alojamiento: Thank You
Usuario invitado
Habitación Deluxe con 2 camas individuales
Fecha de estancia: ene 2025
Parejas
2 valoración
5.0/5
Excepcional
Fecha de publicación: 3 feb 2025
I booked the hotel for my 5th wedding anniversary which falls on 2/2. Upon checking in, we let the front desk staff know about this and we're excited to stay there on our special day. Ms Ying upgraded our room! We had a memorable stay at the hotel.
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Respuesta del alojamiento: Thank you for your review and for choosing The Pacific Sutera as venue to celebrate your 5th wedding anniversary. We are delighted our team member Ying made your stay more memorable. We look forward to welcoming you back.
Kitajska
Habitación Deluxe con 2 camas individuales
Fecha de estancia: nov 2024
Viaje con amigos
3 valoración
4.7/5
Fantástico
Fecha de publicación: 28 dic 2024
Awesome service, friendly, supportive, kind and professional stuff. Fast and efficient, caring as well. Hotel is by the beach, their private part of the beach is clean and very lovely. Food is tasty, very fair price, different varieties, as well a la carte options are nice and cheap. Highly recommended. Very pleasant stay, location is perfect, activities, gym, golf, bar on the roof with awesome view, bar on the beach as well. Great stay, beds are comfortable, had a very good sleep as well. Thank you all for great experience, appreciation for all stuff members, from management, concierge, dinning stuff and receptionists - exceptional behavior and professionalism! Bravo! p.s. Sorry, enjoying the stay so much, forgot to make photos. No phone vacation, simply enjoying the environment. ❤️🙏👍🥳
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Respuesta del alojamiento: Thank you very much for your kind review. We appreciate your detailed feedback, and we are certainly delighted that you had a memorable stay with us. Your review will inspire the team to continue maintaining our services and product delivery. We do hope to welcome you back in future.
Usuario invitado
Habitación deluxe (cama doble extragrande), con vistas al mar
Fecha de estancia: ene 2025
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 12 feb 2025
Very nice view in sabah😍😍Good food and service👍👍Excellent⭐️⭐️⭐️⭐️⭐️
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Respuesta del alojamiento: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the beautiful view in Sabah, as well as our food and service. Your kind words motivate us to keep delivering excellent experiences. We hope to welcome you back soon!
LazRielz
Habitación Deluxe con 2 camas individuales
Fecha de estancia: nov 2024
Personas en viajes de negocios
1 valoración
4.5/5
Fabuloso
Fecha de publicación: 9 dic 2024
Despite being an older property, the recent renovations have transformed its exterior into a modern and stylish design, giving it a fresh and appealing look. While the rooms retain their classic contemporary charm, they are still very comfortable. The food is outstanding, and the golf course is absolutely fantastic. However, there is a drawback. Since the rooms maintain much of their original state, some fixtures, like faucets and water taps, were not functioning properly. I had to call for maintenance, and unfortunately, it took almost 20 minutes for assistance to arrive, which was a bit inconvenient when trying to use the bathroom. Overall, it’s a great place to stay, but a bit more attention to room maintenance would make the experience even better.
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Respuesta del alojamiento: Thank you for sharing your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our room comfortable and the food outstanding. However We do sincerely apologize for any inconvenience caused by some of the fixtures in the room. Your comments about its performance are important to us, and we will certainly take them into consideration as we evaluate our amenities for future improvements.We appreciate your input and hope to welcome you back soon for an even better experience.
Usuario anónimo
Habitación Deluxe con cama extragrande
Fecha de estancia: nov 2024
Parejas
2 valoración
4.0/5
Muy bueno
Fecha de publicación: 8 dic 2024
Beautiful sunset view and outdoor area and marina. Clean room and comfy bed. Room overlooking beautiful course . I would stay there again
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Respuesta del alojamiento: Thank you very much for your review. We are delighted that you had memorable stay with us. We look forward to welcoming you back.
Usuario anónimo
Habitación Deluxe con 2 camas individuales
Fecha de estancia: nov 2024
Parejas
1 valoración
4.0/5
Muy bueno
Fecha de publicación: 11 feb 2025
The hotel is lovely and well-maintained, but its secluded location makes it necessary to take a taxi if you want to dine outside the hotel premises.
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Respuesta del alojamiento: Thank you for your feedback! We're delighted to hear that you found our hotel lovely and well-maintained. We appreciate your understanding regarding our secluded location, which indeed makes it necessary to use a taxi for dining options nearby. We hope this won't deter you from enjoying your stay with us, and we look forward to welcoming you back soon!
DG1
Habitación deluxe (2 camas), con vistas al mar
Fecha de estancia: oct 2024
Familias
12 valoración
5.0/5
Excepcional
Fecha de publicación: 25 nov 2024
Stayed two nights in a seaview room. Room was clean, mattress and pillows fresh and comfortable, and the view was outstanding. Food and service at the hotel restaurant Cafe Boleh and the poolside restaurant was good. We had thin-crust pizza by the pool both days. Only disappointment, Cafe Boleh ran out of fish for "fish and chips" on the 2nd day when we tried to order it for dinner.
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Respuesta del alojamiento: Thank you for your feedback! We're thrilled to hear that you enjoyed your stay in our seaview room and found it clean and comfortable. It's great to know that you liked the food and service at Cafe Boleh as well as by the pool—our thin-crust pizza is indeed a favorite! We apologize for the inconvenience regarding the fish for "fish and chips" on your second day; we appreciate your understanding. We hope to welcome you back soon for another enjoyable experience!
Usuario invitado
Habitación Deluxe con 2 camas individuales
Fecha de estancia: nov 2024
Familias
1 valoración
5.0/5
Excepcional
Fecha de publicación: 17 ene 2025
It was a great stay. My kids really had fun at the hotel!
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Respuesta del alojamiento: Thank you for your review. We are certainly delighted that you had a great stay with us and especially your kids. We look forward to welcoming you and family back.
Asmah
Habitación deluxe (2 camas), con vistas al mar
Fecha de estancia: ene 2025
Familias
5 valoración
4.7/5
Fantástico
Fecha de publicación: 25 feb 2025
Overall is good..😊
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Respuesta del alojamiento: Thank you for your review. We are glad that you had a good stay with us. We look forward to welcome you back.
HO FAT
Habitación Deluxe con cama extragrande
Fecha de estancia: ago 2024
Viaje con amigos
3 valoración
2.7/5
Fecha de publicación: 8 sep 2024
Old hotel Furnitures and floors are not new & clean but have regular maintenance Some facilities are old, like gym room Skybar and morning buffet both are good quality Overall, a bit pricey.
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Respuesta del alojamiento: Dear Kartin,Thank you for sharing your feedback and for choosing The Pacific Sutera Hotel. We truly appreciate your comments, both positive and constructive.While we are glad you enjoyed the quality of our Skybar and morning buffet, we understand your concerns regarding certain aspects of our facilities. Rest assured, regular maintenance is a priority as we work to keep our hotel comfortable and welcoming for all our guests.Regarding pricing, we would like to highlight that our F&B offerings are competitively priced and, in fact, often more affordable compared to other 5-star hotels in Kota Kinabalu. We continuously strive to provide value without compromising on the quality of our food and service.We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience.Sincerely,Gerry D CruzGeneral Manager
Usuario invitado
Habitación Deluxe con cama extragrande
Fecha de estancia: ene 2025
Parejas
8 valoración
3.2/5
Fecha de publicación: 21 feb 2025
The room was a bit dated but fine and clean enough. We stayed for the beach but next time would probably pick magellan next door. Their pool is bigger and the chairs have mattresses on them and their pool restaurant was actually very good. You can walk to town but its a dark unpopulated road so we took grabs. The breakfast was really bad and SO many people. They clearly cater to asian tourists and had barely any western food available.
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Respuesta del alojamiento: Thank you for sharing your feedback. We appreciate your comments about the room and its cleanliness. We acknowledge your comments about the breakfast and the variety of options available. We strive to cater to all our guests and will review our breakfast menu to ensure a wider selection. We value your feedback and hope you'll consider staying with us again in the future.
Irina Dzerzina
Habitación deluxe (cama doble extragrande), con vistas al mar
Fecha de estancia: ene 2025
Parejas
3 valoración
5.0/5
Excepcional
Fecha de publicación: 8 feb 2025
Wonderful resort! Staying in Sutera I finally understood that Malaysia has beautiful sea.
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Respuesta del alojamiento: Thank you for your review and for choosing The Pacific Sutera for your stay in Kota Kinabalu. We are delighted that you had great stay with us and enjoyed the beautiful sea. We look forward to welcoming you back again.
Steven
Habitación Deluxe con cama extragrande
Fecha de estancia: jul 2024
Familias
5 valoración
4.2/5
Muy bueno
Fecha de publicación: 29 ago 2024
nice resort. nice mall nearby. private pier. good overall.
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Respuesta del alojamiento: Dear Steven,Thank you for taking the time to share your feedback about your recent stay at The Pacific Sutera Hotel. We are delighted to hear that you found our facilities well-equipped and located nearby to malls.We are happy to hear that you had an enjoyable stay and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Sincerely,Gerry D CruzGeneral Manager
AnastasiaLee
Habitación Deluxe con 2 camas individuales
Fecha de estancia: nov 2024
Familias
22 valoración
5.0/5
Excepcional
Fecha de publicación: 24 dic 2024
love my staycation. Front desk staff is very helpful and nice. very good services. definitely my fav place to staycation.
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Respuesta del alojamiento: Thank you for your review and we are glad that had a great staycation at our hotel. We appreciate your commendation of our services, and we look forward to welcoming you back.