Natalie G
8 de septiembre de 2023
This is our second visit to The Blue Domes, the first one was 9 years ago so we didn’t remember much about the hotel however we are regular visitors to the Mitsis Chain. The hotel and grounds its self and all of the buildings is lovely and looks lovely when it’s all lit up at night time. If you are disabled , elderly or have children in a buggy , there are steps and hills to climb. I was shocked that for 5 days of stay that the main lift was “out of order” didn’t see once someone trying to fix this. Luckily for us, we’re fit and able so we climbed the stairs (even though we were out of breath by the time we got to the top, so I can’t imagine someone elderly in that heat being able to do that easily) there was a couple of disabled families there so I don’t know how they spike have coped with this. Really not good! As I’ve mentioned above, we’re regulars to the Mitsis chain and normally the staff can’t do enough for you! Here at The Blue Domes, they act as though they’re doing you a favour! They didn’t go out of their way for any thing and it almost like “computer says no” for things like , could my child have a pasta dish from the Italian as we’re dining in the Asian and they don’t like it - “No!”. One night , our son who typically was the hungriest out of all three of my children (the other 2 had the starters) was left waiting for 35 mins for a mini pizza to cook as they kept forgetting it, there was no urgency or even a sorry. The food is really nice however with your “Alila” the food is dressed so much better and more options so we could tell that the Blue Domes was not up to the same standard. The kids menu was pretty rubbish! Hardly any choice and each night “fish sticks and chips” “Mini Burger and chips” “mini pizza” where is the veg, fruit in such a giant hotel?! I agree with another review that I’ve just read that they bring your food out as you’re still on one course or they clear away plates as you’re still eating! The room we had was nice, it had a hot tub which we hardly used but was nice to have as an option. I did notice that not once was our balcony swept, it was covered in dead flowers and sprite (that my child had spilt) so we also shared our balcony with ants! Before we booked I emailed the hotel to ask it their pools were salty as my children hate them, I was told that they were all freshwater ..: nope! Some were salty and one or 2 are not, not sure why I wasn’t told the correct info. The pools are lovely though however I cut my leg most times that I got out of the pool as the edges are as sharp as glass! They had one guy serving you on your sunbeds from the pool bar, I felt sorry for him! He was on his feet all day in that sun , serving people drinks… I hope he gets lots of tips! Overall, we had a lovely family holiday. Some improvements needed and the staff so need to realise that they aren’t doing us a favour, we’ve paid money and their wages to come on our holiday!
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