NorthStar10243365809
7 de octubre de 2023
Pros - Friendly Restaurant Staff - Decent food at the Kairaba restaurant. Cons - Unclean - Rooms not maintained - location isn’t great if you want to do anything - part of a much larger resort which is child friendly, with most of the facilities advertised actually within the other hotel, which is worse than Kairaba. We arrived to the hotel around 3pm, we had been travelling since 5am and when we arrived, the room wasn’t ready and we were unable to eat as lunch time had finished. We waited around another hour for our room to be ready. When we arrived to the room we found: - Mould in the shower. - Cobwebs full of dead mosquitos. - Damaged furniture. - Areas of the room unfinished, e.g areas where they hadn’t plastered/painted. - They’ve clearly had leak problems, which have been covered in excessive amounts of silicone. We went to speak to reception who were quite hostile, they said we could move rooms tomorrow. When tomorrow came, we went to speak to the again, and they now didn’t have another room for us - my partner and I were confused as we were told one thing yesterday and another today. Eventually we got moved rooms, and they immediately put other guests in our original room, which we did feel guilty about as that room required days, not hours of maintenance. The new room was marginally better but still had its faults (torn bed frame, broken lamp and the exterior door was smaller than the frame so the mosquitos could easily get in). After this incident, staff made us feel guilty for complaining and I felt uncomfortable walking through reception. The pool areas were unclean, there was a layer of grime around the swim up bar and the pool edges were covered with mould (please see images). The biggest issue for us, is we wanted a nice relaxing, adults only holiday, when we arrived, we learnt that Kairaba was effectively part of the Labranda Sandy Beach resort, which is a huge 2* child friendly resort and most of the facilities are shared with this hotel, all of the A La Carte restaurants are at the Labranda, and honestly the buffet food at Kairaba is better than these. It also meant the beach was full of children and the area roped of for Kairaba guests was also full of children, as there is no one monitoring. We did receive a small refund from TUI in the end after sending the images of the hotel. We would not recommend Sandy Villas, and will not be returning.
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