Valoraciones de Explorar Koh Samui - Adults Only Resort and Spa

Respuesta del alojamiento: Estimado Goulwen: Muchas gracias por su fantástica reseña en Trip y por elegir nuestro moderno resort para sus vacaciones. Nos complace saber que tuvo una excelente experiencia en nuestro resort. Es muy gratificante leer sus comentarios sobre nuestro amable personal; ¡se esfuerzan al máximo para satisfacer las necesidades de nuestros huéspedes con una sonrisa! Gracias por mencionar el diseño de nuestro hotel; nuestra icónica piscina infinita de 50 metros es realmente perfecta, con vistas inigualables al mar y a nuestra isla hermana, Koh Phangan. De parte de todo nuestro equipo, le agradecemos una vez más su estancia con nosotros y esperamos darle pronto la bienvenida de nuevo a Explorar Hotels & Resorts. Atentamente, Jesús y el equipo de Experiencia del Huésped y Marketing.

Respuesta del alojamiento: Estimado Buleike98, ¡gracias por elegir Explorar Koh Samui - Adults Only Resort & Spa como su lugar de vacaciones y compartir su experiencia de estadía! Gracias por tomarse el tiempo para compartir su experiencia. The Beach Pool Villa es realmente un punto culminante, con impresionantes vistas al mar desde su cama o desde su piscina infinita privada. Nos complace escuchar su aprecio por las instalaciones completas y los hermosos alrededores. Es una pena que el servicio del personal del hotel no cumpliera con sus expectativas, discutiremos sus valiosos comentarios con el equipo de administración para mejorar y disculparnos nuevamente. Espero que esta experiencia no afecte su disfrute continuo de otras instalaciones y servicios de Explorar Koh Samui. Una vez más, todos le agradecemos su presencia y esperamos sinceramente que vuelva a nuestro pequeño paraíso en un futuro cercano y recupere su confianza en nosotros. Atentamente, Joyce y todo el equipo Relaciones con los huéspedes

Respuesta del alojamiento: Estimado señor/señora, ¡gracias por elegir Explorar Samui - Adults Only Resort & Spa como su lugar de vacaciones y compartir su experiencia de estadía! Estamos muy contentos de que disfrute de los detalles generales de nuestro hotel, especialmente su apreciación de la habitación y el desayuno. Gracias también por mencionar a nuestro equipo, que es el factor que aporta mejora a nuestro hotel y el servicio sincero que hace sentir a nuestros huéspedes. Una vez más, todos les agradecemos por venir y esperamos sinceramente verlos nuevamente en nuestro pequeño paraíso en un futuro cercano. Atentamente, Joyce y todo el equipo Relaciones con los huéspedes

Respuesta del alojamiento: Estimado señor/señora, ¡Gracias por elegir Explorar Samui - Adults Only Resort & Spa como su lugar de vacaciones y compartir su experiencia de estadía! Nos complace que haya disfrutado de los detalles generales de nuestro hotel, especialmente la variedad de opciones de desayuno y la apreciación de la piscina infinita con vista a Koh Phangan. Gracias también por mencionar a nuestro equipo, que es el factor que aporta mejora a nuestro hotel y el servicio sincero que hace sentir a nuestros huéspedes. Realmente apreciamos su evaluación y transmitimos su agradecimiento a todo nuestro equipo, ya que son sus comentarios los que nos motivan a continuar deleitando a nuestros futuros huéspedes. Una vez más, todos les agradecemos por venir y esperamos sinceramente verlos nuevamente en nuestro pequeño paraíso en un futuro cercano. Atentamente, Joyce y todo el equipo Relaciones con los huéspedes

Respuesta del alojamiento: Dear Robert,Thank you so much for sharing your experience of your stay with us! We are thrilled to hear you had a wonderful holiday with us and enjoyed the welcome drink (a fresh coconut with rum is always a hit!), the friendliness of our team, and our amazing breakfast. Your kind words mean the world to us.We appreciate your feedback about the noise in the Deluxe Sea View Rooms and apologize for any inconvenience this may have caused. Your comments are valuable, and we'll look into ways to improve the soundproofing for a more peaceful stay.It’s fantastic to know you'd still choose to stay with us again. We can't wait to welcome you back for another memorable holiday! 🌴✨With warm regards, Kate & The Team Guest Experience Supervisor

Respuesta del alojamiento: Dear Valued guest,Thank you for sharing your feedback with us and for having chosen Explorar Koh Samui to be part of your journey. We are delighted to hear that you found your stay overall pleasant and that our staff, especially our chef, made such a positive impression on you.We sincerely apologize for the issue you experienced with the bathroom. This is certainly not the standard we strive to uphold, and we appreciate your patience as we tried to address the situation. We understand that moving rooms may have seemed inconvenient, and we regret that this impacted your experience.Please rest assured that we have taken steps to investigate and resolve the issue to prevent this from happening again. Your comfort is our top priority, and we hope to have the opportunity to welcome you back for an even better experience in the future.Warmest regards, Kate & The Team Guest Experience Supervisor

Respuesta del alojamiento: Dear Pablo,Thank you very much for sharing your incredible experience and for having chosen Explorar Koh Samui to be part of your vacation.We are delighted to hear you're still reminiscing about your incredible stay at Explorar a whole week later! Your review truly brings a smile to our faces.Breakfast is one of our passions. We offer a wide variety of fresh, delicious options to fuel your day, and we're thrilled you found it to be incredible.A warm welcome is our priority. We're so happy to hear our team's friendly service and the refreshing arrival treats – the cool jasmine towel, young coconut, and local coconut rum – made such a positive first impression.The private plunge pool room sounds like your perfect choice. We love that you found the room very lovely and the facilities excellent. Having your own private pool adds another layer of relaxation to your stay. We're glad the hotel's location was perfect for exploring Koh Samui, and that you were able to easily rent scooters directly through us. They're a fantastic way to get around the island!Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon.Warmest regards,Jan & The TeamGuest Experience Manager

Respuesta del alojamiento: Dear Guest,Thank you very much for your fantastic review on Trip.com. It was a pleasure to have you with us at Explorar Koh Samui.With our Adults Only concept on the peaceful beach of Mae Nam we guarantee a tranquil and relaxing getaway. In additions, the ideal location located next to prime areas, it provides convenience to our guests. We are delighted to read that you had a wonderful stay with us. We truly appreciate the excellence feedback you have shared and pass along your appreciation to our entire team as it is feedback such as yours that motivates us to continue delighting our future guests.From our entire team, we would like to thank you for staying with us and we hope to welcome you back to our little paradise soon. Kind regards, Joyce & The TeamGuest Experience

Respuesta del alojamiento: Dear guest,Thank you very much for sharing your incredible feedback and for having chosen Explorar Koh Samui to be part of your vacation.We're delighted to learn that your experience at our resort was impeccable and that you appreciated the luxurious, clean, and professional ambiance.It warms our hearts to know that you enjoyed our diverse breakfast options, the attention to detail in our welcome drinks and treats, and the convenience of our complimentary shuttle service. We appreciate your understanding regarding the ongoing construction work, and we're pleased it didn't significantly impact your stay.Your kind words about our adult-only space, relaxed vibe, and, most importantly, the impeccable service from our staff are truly rewarding. We're thrilled to hear that the comfort of our beds and quality linens added to the overall enjoyment of your stay.It was a pleasure having you as our guest, and we can't wait to welcome you back. Warmest regards,Jan & The TeamAssistant Guest Experience Manager

Respuesta del alojamiento: Dear Guest, Thank you very much for your lovely review on Trip.com and for choosing our modern resort to be part of your holidays.We are delighted to see that you enjoyed all the elements of the resort. With our Adults Only concept on the peaceful beach of Mae Nam we guarantee a tranquil and relaxing getaway. Thank you for your comment about our premium bed, and our crew. From our entire team, we would like to thank you once again for staying with us and we hope to welcome you back to Explorar Hotels & Resorts soon. Kind regards, Joyce & The Team Guest Experience

Respuesta del alojamiento: Dear Yazeed,Thank you for taking the time to share your recent experience at Explorar Koh Samui .We're delighted to hear you had a wonderful stay with us and that you found the hotel's location being ideal for relaxation. We strive to provide a peaceful atmosphere for our guests, and it sounds like you were able to unwind and enjoy your time here.That you found the swimming pool excellent and the food tasty. We take pride in offering a relaxing poolside experience and delicious dining options.The attentiveness of our staff is something we take great pride in, and we're happy to hear they were able to assist you with your late check-out request.Again, from our whole team thank you very much for staying with us and we would love to welcome you back soon.Warmest regards,Jan & The TeamGuest Experience Manager

Respuesta del alojamiento: Dear Valued guest,Thank you for sharing such a lovely review of your stay with us. We are thrilled to hear you enjoyed our service and found the hotel beautiful. It means so much to us that we could contribute to making your experience memorable.We look forward to welcoming you back for another wonderful stay!With warm regards,Kate & The Team Guest Experience Supervisor

Respuesta del alojamiento: Dear Elisiaone, Thank you very much for sharing your lovely feedback and for having chosen our adults only Resort to be part of your holiday. We're nothing sort of delighted that you enjoyed your stay at our Adults Only Resort and that you found our oceanfront dining to be delightful. Our 50m Infinity Pool with a integrated Bar is indeed a highlight for many of our guests, and we're glad you enjoyed it as well. It's wonderful to know that you appreciated the variety of free activities we offer. We strive to provide a diverse range of options for our guests to enjoy during their stay. We're delighted that you're considering revisiting us, and we would be honored to welcome you back for another memorable experience. Thank you again for your kind words, and we look forward to hosting you again soon! Warm regards, Sophie & The Team Guest Experience

Respuesta del alojamiento: Dear Mr. Andrew,Thank you for your kind words! We're thrilled to hear you enjoyed your time with us and found the resort to be awesome.It was a pleasure having you as our guest, and we hope to welcome you back for another memorable stay soon!Warmest regards,Bee & The TeamGuest Experience Supervisor