Valoraciones de THE ORIENT

Respuesta del alojamiento: Thank you very much for staying at the Oriental Hotel.I would like to express my deepest apologies for the disappointment you experienced regarding the room view and pricing. Due to the location and surrounding environment of our hotel, views from certain guest rooms are indeed limited. We will strive to provide clearer information at the time of booking to improve our communication.Furthermore, I sincerely regret that our response upon your arrival was insufficient. Although you arrived late at night with your children, we failed to assist with your luggage, which is not the level of hospitality we aim to provide. There are times when our staff may be away from the first floor to assist other guests, but we will make every effort to remain nearby to welcome and assist everyone. For assistance, you may also use the dedicated phone on the first floor to reach the front desk on the 17th floor. I apologize for the lack of guidance in this matter.Additionally, please accept my apologies for the oversight regarding the children's amenities. Despite knowing in advance that you were traveling with children, we failed to provide the necessary items, and I recognize this was a lack of attentiveness to your specific situation. Moving forward, we will improve our operations to ensure that we confirm the ages of all children during check-in and provide the appropriate amenities.We take your feedback seriously and will work to deepen our awareness so that we can provide hospitality that is truly attentive to each guest. We look forward to the opportunity to welcome you back again.*This response has been translated from Japanese using an automated tool.Oriental Hotel Front Desk

Respuesta del alojamiento: Thank you very much for choosing to stay at ORIENTAL HOTEL and for taking the time to share your kind feedback.We are delighted to learn that you appreciated the room’s design, the scenic harbor view, and the warm hospitality provided by our team. It brings us great joy to know that every aspect—from the lobby atmosphere to the breakfast presentation—contributed to a memorable experience.Your thoughtful feedback is truly encouraging for all of us. We look forward to the privilege of welcoming you back on your next visit to Kobe.ORIENTAL HOTEL Front Desk

Respuesta del alojamiento: Thank you very much for choosing to stay at ORIENTAL HOTEL.We are truly honored to receive your kind words describing us as “the best hotel in Kobe.”It brings us great pleasure to know that you had a meaningful and enjoyable time with us.We sincerely look forward to welcoming you back to our hotel on your next visit to Kobe.ORIENTAL HOTEL Front Desk

Respuesta del alojamiento: Thank you for staying at ORIENTAL HOTEL. Thank you very much for your kind words and for taking the time to share your experience with us.We are truly honored by your recognition of the hotel's historic legacy and are delighted to hear that both the environment and our service reflected the spirit of hospitality and understated luxury that we strive to uphold.Your thoughtful feedback is deeply appreciated and serves as a great encouragement to our entire team.We hope to have the pleasure of welcoming you back in the near future.Warm regards,ORIENTAL HOTEL Front Desk

Respuesta del alojamiento: Thank you very much for choosing to stay at the Oriental Hotel.It is a great honor for us to be called "the best hotel" in "Japan’s finest city." Such words truly encourage and inspire us.We will continue striving to be a hotel loved by all our guests.The entire staff sincerely looks forward to welcoming you again.ORIENTALHOTEL Front desk

Respuesta del alojamiento: Thank you very much for staying with us and for taking the time to share your kind feedback.We are delighted to hear that you were satisfied with both our service and our location.We will continue striving to provide all our guests with a comfortable and memorable stay.Whenever you come to Kobe again, we would be delighted to welcome you to our hotel.We look forward to the day we can welcome you again.ORIENTAL HOTEL Front Desk

Respuesta del alojamiento: Thank you very much for staying with us at the Oriental Hotel and for taking the time to provide us with your feedback. We are delighted to hear that you were satisfied with our services, facilities and overall quality of our hotel.Our team strives to provide excellent service to ensure that our guests enjoy a pleasant and convenient stay. We are honored that you have appreciated our efforts.We will continue to strive to provide our guests with even greater satisfaction in the future.We look forward to welcoming you back again.ORIENTAL HOTEL　FrontDesk

Respuesta del alojamiento: 感謝您選擇入住我們酒店，並提供寶貴的意見。我們非常高興得知您對酒店的地理位置和設施給予了高度評價，尤其是您對我們餐廳提供的神户牛肉感到滿意。我們期待着您的再次光臨，並衷心感謝您對我們酒店的支持與厚愛。Oriental Hotel Front Desk

Respuesta del alojamiento: Thank you very much for choosing to stay at our hotel. We are truly honored by your kind words. We take great pride in offering a charming setting and elegant decor, and we are delighted that you enjoyed these aspects of our historical hotel. Our team is committed to providing exceptional service, and your feedback is a great source of motivation for us. We sincerely look forward to welcoming you back on your next visit.Oriental Hotel Front Desk

Respuesta del alojamiento: 感謝您選擇入住我們的酒店，並與我們分享您的寶貴反饋。我們很高興您在這裏度過了愉快的時光，並且享受了海景房的寬敞與舒適。對於您在辦理入住時遇到的不便，我們深感抱歉。關於要求提供護照複印件及填寫酒店問卷的事項，我們會對此進行反思與改進，以確保為每一位客人提供更加順暢的入住體驗。感謝您的理解與支持，期待您再次光臨我們的酒店。Oriental Hotel Front Desk

Respuesta del alojamiento: Thank you very much for your recent stay at the Oriental Hotel.We are honored that you have chosen us from among the many hotels in Kobe.Thank you very much for your high evaluation of our hotel.We are happy to hear that you enjoyed your stay with us.We will continue to make every effort to provide even greater satisfaction to our guests in the future.We all look forward to welcoming you back again.ORIENTALHOTEL FrontDesk

Respuesta del alojamiento: Thank you for staying at Oriental Hotel. Thank you again for taking the time out of your busy schedule to write a review of our hotel.We are very glad to hear that you found us to be the “best hotel around”. We will continue to make every effort to make our guests feel that way.We hope you will visit our hotel again when you come to Kobe.We look forward to welcoming you back.ORIENTAL HOTEL Front Desk

Respuesta del alojamiento: Thank you for choosing our hotel and for sharing your kind feedback!We are thrilled to hear that you enjoyed our prime location, service, and especially our bar and sushi restaurant. Your satisfaction is our top priority, and we are happy that we could meet your expectations.We look forward to welcoming you back in the future and providing you with another wonderful experience. If you have any further requests or suggestions, please feel free to let us know.Best regardsORIENTAL HOTEL　Front Desk

Respuesta del alojamiento: Thank you very much for choosing ORIENTAL HOTEL.We are also greatly honored to have received a perfect rating from you.Next time, we will wholeheartedly strive to provide an even more satisfying experience, and we sincerely look forward to welcoming you again.ORIENTAL HOTEL Front Desk