5 Chome-2-3 Asahidori, Chuo Ward, Kobe City, Hyogo Prefecture, 651-0095, JapanVer datos del hotel
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Valoraciones de usuarios
9.3/10
Fabuloso
1637 valoración
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Valoraciones verificadas
Ubicación9.4
Instalaciones9.1
Servicio9.3
Limpieza9.4
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Todos los comentarios(1637)
Valoraciones positivas(1620)
Valoraciones con fotos/vídeo(437)
Bien comunicado(303)
Conveniente para ir de compras(163)
Habitación pequeña(98)
Excelentes artículos de aseo(56)
Cerca del aeropuerto(38)
Servicio de entrega de equipaje(31)
Muchas opciones de restauración(25)
Buffet fantástico(8)
Valoraciones negativas(17)
Usuario invitado
Habitación individual
Fecha de estancia: jun 2025
Viaje en solitario
7 valoración
9.5/10
Fantástico
Fecha de publicación: 14 jul 2025
Cerca a la estación y cerca al centro comercial.
Respuesta del alojamiento: Thank you very much for choosing Sotetsu Fresa Inn Kobe Sannomiya.We would also like to thank you again for taking time out of your busy schedule to write a review of our hotel.We are very encouraged by your high evaluation of our location.We will continue to make every effort to maintain an accommodating environment that satisfies our guests.We hope you will visit us again when you come to Kobe. We look forward to welcoming you again.Sotetsu Fresa Inn Kobe Sannomiya Front Desk
Usuario invitado
Habitación individual
Fecha de estancia: nov 2025
Viaje en solitario
6 valoración
8.5/10
Muy bueno
Fecha de publicación: 25 dic 2025
Near metro and if have more signage at metro will be better. Short Walking distance to eatries and shopping
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Respuesta del alojamiento: Thank you very much for choosing our hotel.We sincerely apologize for the inconvenience caused by insufficient signage, despite our location being approximately a 10-minute walk from Sannomiya Subway Station.We will strive to provide clearer directions to ensure our guests can reach us smoothly in the future.We are delighted to hear you enjoyed the surrounding area.We will continue to work on improving our services to ensure you have a comfortable stay.We sincerely look forward to welcoming you back.
Elle2024
Habitación doble
Fecha de estancia: nov 2025
Parejas
17 valoración
9.0/10
Fabuloso
Fecha de publicación: 16 dic 2025
Just 3 minutes walk from Sannomiya Staion (East Exit), feel right in the city but not too nosiy either. Room is standard and clean. Breakfast was average. Overall good value for money.
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Respuesta del alojamiento: Thank you very much for choosing Sotetsu Fresa Inn Kobe Sannomiya.We greatly appreciate you taking the time to share your review with us.We are pleased to hear that our location and room cleanliness met your expectations and that you found our hotel to be good value for money.Regarding breakfast, your feedback is very important to us and will be shared with our team to help us improve our services.When you visit Kobe again, please consider staying with us. We look forward to welcoming you back.Sotetsu Fresa Inn Kobe Sannomiya Front Desk
Usuario invitado
Habitación doble
Fecha de estancia: nov 2025
Parejas
8 valoración
10/10
Excepcional
Fecha de publicación: 31 ene 2026
Excellent as always in that hotel chain. Friendly service and clean comfortable room — that’s all I need
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Respuesta del alojamiento: Thank you very much for staying at Sotetsu Fresa Inn Kobe Sannomiya.We also sincerely appreciate you taking the time to share your review despite your busy schedule.We are especially honored to receive your kind words regarding our staff's service and the cleanliness of our guest rooms.We are also delighted to hear that you enjoyed a comfortable stay.We will continue striving to enhance our services so that our guests may enjoy an even more comfortable stay.We sincerely look forward to welcoming you back.
Usuario anónimo
Habitación con 2 camas individuales
Fecha de estancia: nov 2025
Familias
1 valoración
10/10
Excepcional
Fecha de publicación: 12 dic 2025
Good location . Near train station and bus station. Chk in 15:00 check out 11:00.
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Respuesta del alojamiento: Thank you very much for choosing Sotetsu Fresa Inn Kobe Sannomiya and for taking the time to leave us your feedback.We are delighted to hear that you appreciated our convenient location near the train and bus stations, as well as our check-in and check-out times.We look forward to welcoming you again the next time you visit Kobe.Sotetsu Fresa Inn Kobe Sannomiya Front Desk
HeenHa
Habitación individual
Fecha de estancia: oct 2025
Viaje en solitario
6 valoración
9.0/10
Fabuloso
Fecha de publicación: 4 nov 2025
The staff are really polite and helpful.
Amenities include hair and face masks and bath salts
Room was very clean. And bath tub was excellent
The room is enough for one and I was able to open up my 28-inch suitcase in the room which is a bonus.
Close to the station and bus to Kansai.
Quite a few restaurants within 5 minutes walking distance.
Only wish the smoking room was better ventilated.
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Respuesta del alojamiento: Thank you very much for choosing Sotetsu Fresa Inn Kobe-Sannomiya.We also sincerely appreciate you taking the time to leave us such detailed feedback.We are delighted to hear that you found our staff polite and helpful, and that you enjoyed the provided amenities and cleanliness of the room. It is wonderful to know that the bath tub and the room size met your expectations and made your stay comfortable. We are also glad you found our location convenient for the station, airport bus, and nearby restaurants.However, we regret that the ventilation in the smoking room did not meet your expectations. We will share your valuable feedback with our team to further improve our facilities.Whenever you visit Kobe again, please consider staying with us. We look forward to welcoming you back.Sotetsu Fresa Inn Kobe Sannomiya - Front Desk
Usuario invitado
Habitación con 2 camas individuales
Fecha de estancia: sep 2025
Parejas
3 valoración
10/10
Excepcional
Fecha de publicación: 1 nov 2025
It's an excellent location where it's only 5 mins walk from Sannomiya station and very near to Shinki bus kobe bus terminal direct bus to Arima onsen and ropeway fare at 600 yen one way trip. Well recommended.
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6/7
Respuesta del alojamiento: Thank you for staying at our hotel this time.We are happy that you were satisfied with the location. There are so many restaurants, cafes, and shopping centres around the hotel. I would like you to enjoy them next time!We continue to strive to provide better service, so when you come to Kobe, please consider staying us again.Thank you.Sotetsu Fresa Inn Kobe Sannomiya, Front Desk
Vun Yew
Habitación con 2 camas individuales
Fecha de estancia: sep 2025
Familias
5 valoración
10/10
Excepcional
Fecha de publicación: 16 nov 2025
Stay 1 night here on 16 Oct 25
In a twin room. Everything is perfect and statisfy. Location is good, plenty of food nearby. The bed is very comfortable. Specially thanks for Ms 桑島, she can speak very good english and help me call to my hotel in kyoto to confirm the luggage shipping matter. Thanks for her professional service and attendant. I will stay here again on my next visit to Kobe.
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Respuesta del alojamiento: Thank you very much for choosing to stay at Sotetsu Fresa Inn Kobe Sannomiya.We are also grateful that you took the time to leave us such a thoughtful review.We are delighted to hear that you found everything perfect and satisfying. We are pleased that you enjoyed our convenient location and comfortable beds. We are especially happy to hear your kind words about our staff thank you for acknowledging her English skills and professional service in assisting with your luggage shipping arrangements to Kyoto.We will surely share your compliments with her and our staff.When you next visit Kobe, we sincerely hope you will choose to stay with us again. We look forward to welcoming you back.Sotetsu Fresa Inn Kobe Sannomiya Front Desk
Chong Ee Jay
Habitación doble
Fecha de estancia: sep 2025
Viaje en solitario
21 valoración
10/10
Excepcional
Fecha de publicación: 16 oct 2025
Super accessible location from the JR Sannomiya train station exit and lots of nice eateries around the area. There are convenient stores and tax-free drug store within 50m from the hotel too.
10-15 minutes walking distance to nearby shopping streets as well as other shopping stores such as Montbell (Tax free), Asics, ABC mart, Uniqlo etc.
Can consider taking a train in evening to JR Kobe station and look at the night lights of Kobe Port Tower and then take a 30-40min slow walk back.
There’s are also many nice Kobe beef eateries around the JR Sannomiya area too!
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Respuesta del alojamiento: Thank you very much for choosing Sotetsu Fresa Inn Kobe-Sannomiya, and for taking the time out of your busy schedule to share your feedback with us.We are delighted to hear that you found our location convenient and enjoyed the variety of eateries and shopping options in the area. We’re also happy that you made the most of both the nearby attractions and Kobe’s famous beef restaurants. Your suggestion to enjoy the city lights from Kobe Port Tower and take a leisurely walk back sounds wonderful, and we hope other guests will try it too.We sincerely hope to welcome you back again to our hotel when you next visit Kobe.Sotetsu Fresa Inn Kobe-Sannomiya Front Desk
Usuario anónimo
Habitación doble
Fecha de estancia: sep 2025
Parejas
8 valoración
9.0/10
Fabuloso
Fecha de publicación: 5 oct 2025
Good location, just 5 min walk away from the main train station. You can also find a bus terminal nearby that takes you to arima onsen or Osaka KIX airport. Room can fit two person just nicely. Hotel also provides a range of amenities such as toner, moisturiser and even a hair curler!
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Respuesta del alojamiento: Thank you very much for choosing Sotetsu Fresa Inn Kobe Sannomiya.We also sincerely appreciate you taking the time to share your review despite your busy schedule.Your high praise regarding our amenities and location is greatly encouraging to all our staff.We will continue striving to maintain a lodging environment that satisfies our guests.We sincerely hope you will choose our hotel again when visiting Kobe. We look forward to welcoming you back.Sotetsu Fresa Inn Kobe Sannomiya Front Desk
Usuario anónimo
Habitación individual superior
Fecha de estancia: ago 2025
Viaje en solitario
8 valoración
10/10
Excepcional
Fecha de publicación: 8 oct 2025
Interior vibes are fresh and modern. The aircon is good. The exhaust in the toilet is good, can dry laundry overnight. Two plastic hangers were provided in the toilet for this purpose. Both firm and soft pillow were provided in room to allow choice. The only thing I had difficulty with is that the bed is Japanese standard length which is a bit short for me.
7-11 downstairs. Walking distance to many eateries in Sannomiya.
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Respuesta del alojamiento: Thank you very much for sharing your detailed feedback.We are delighted to hear that you enjoyed our fresh and modern interior, as well as the comfort provided by the air conditioning and effective exhaust in the bathroom. It's great that you found the laundry drying feature and plastic hangers useful, and we’re glad to know you appreciated having both firm and soft pillows to choose from.We apologize that the Japanese standard bed length was a bit short for you. Your comment is important and we will consider it as we look for ways to improve our facilities for our guests.We’re pleased that you enjoyed the convenience of the 7-11 downstairs and the proximity to many eateries in Sannomiya. We hope this made your stay even more comfortable.Thank you again for your valuable feedback. We look forward to welcoming you back on your next visit.
Chungyi
Habitación doble
Fecha de estancia: ene 2026
Parejas
21 valoración
8.5/10
Muy bueno
Fecha de publicación: 12 feb 2026
Location is prefect and you can found all you want to eat just few mins walk. Super good for a short trip !
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Respuesta del alojamiento: Thank you very much for choosing Sotetsu Fresa Inn Kobe Sannomiya.We also appreciate you taking the time to share your review with us.We are delighted to hear that you found our location convenient and enjoyed your short trip. Our hotel is indeed surrounded by various dining options, making it perfect for guests who want to explore Kobe.We look forward to welcoming you again when you visit Kobe.Sotetsu Fresa Inn Kobe Sannomiya Front Desk
Usuario invitado
Habitación individual
Fecha de estancia: ene 2026
Viaje en solitario
12 valoración
10/10
Excepcional
Fecha de publicación: 13 feb 2026
Quite small but it makes sense for the 10/10 location. 1’ walk from sannomiya station
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Respuesta del alojamiento: Thank you very much for staying at Sotetsu Fresa Inn Kobe Sannomiya.We also sincerely appreciate you taking the time to share your review despite your busy schedule.We apologize for any inconvenience caused by the limited space in our guest rooms. We are delighted that you highly valued our location and that it met your expectations.We will continue striving to ensure our guests enjoy a comfortable stay within our limited space.We sincerely look forward to welcoming you back.
iamthedew
Habitación doble
Fecha de estancia: nov 2025
Viaje en solitario
1 valoración
10/10
Excepcional
Fecha de publicación: 16 dic 2025
A lot of amenities
Free wifi and it’s fast.
The room is not really big but big enough
Very close to Sannomiya station
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Respuesta del alojamiento: Thank you very much for staying at our hotel.We are delighted to hear you were satisfied with our Wi-Fi service.We sincerely apologize for any inconvenience caused by the limited space in our guest rooms. We will continue to strive to ensure our guests enjoy a comfortable stay through our services.We look forward to welcoming you back again.
Christella
Habitación doble
Fecha de estancia: oct 2025
Viaje en solitario
13 valoración
9.0/10
Fabuloso
Fecha de publicación: 3 dic 2025
Great location within walking distance to the concert hall. Very convenient access from Kansai Airport as the airport bus stop is just a short walk away. The area is surrounded by plenty of restaurants, so I was spoilt for choice. The room was comfortable, though slightly small, with a cozy bed and the option to adjust the temperature between heating and air-conditioning. Overall, a pleasant and convenient stay.
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Respuesta del alojamiento: Thank you very much for staying at our hotel.We are delighted to hear your kind words regarding our hotel's location.We sincerely apologize for any inconvenience caused by the compact size of our guest rooms.We are relieved to hear that you found the bed and air conditioning comfortable.We will continue striving to improve our services so that all our guests can enjoy a comfortable stay.We sincerely look forward to welcoming you back.