MainStay Suites Knoxville - Cedar Bluff

The best thing I can say about this place is that I wasn’t murdered in my sleep. It smelled horrible, the carpet was filthy, there were no amenities—no shampoo, conditioner, no coffee maker, no utensils in the kitchenette, and the tv remote didn’t work.

The room smelled of smoke and caused my allergies to go crazy. I did feel safe at this hotel. The parking lot had broken down motorcycles that were being worked on. The common areas to to elevator were filthy and the elevator had major debris. The towels in my room were stained and there cigarette burns on multiple surfaces. If it had not been so late when I arrived, I would have requested to cancel my reservation immediately. However, I choose to try and sleep the night. The air conditioning would not cutoff and it was 65 degrees. Not extra blankets were available. I checked out early and made reservations at a quality hotel for the remainder of my stay. I except a refund for the reason days.

They should let people know that are still renovating their hotel. My bath would drain . I was really disappointed

Renovation taking place. Room was clean but no shower curtain or vent fans.People kept trying to open our door when we first got there.

Check in with Omega was great . She was very helpful . Our keys had to be re keyed three times. Ants in room next night and front desk wouldn’t help, trash wasn’t picked up and front desk wouldn’t take it to dispose of. Wanted me to walk around the building myself. Beds were awesome very comfortable. The property was being updated and I’m sure when completed will look nice. We weren’t in room except to sleep thankfully

Room was dirty and worn, there was a pair of old shoes left from a previous guest. There was uncollected trash in the stairwells and the staff seemed indifferent to the condition of the property or the needs of the guests.

The tub didn't have a cap over the drain, so it wouldn't hold water well. There were yellow spots on the ceiling and a cigarette butt on the floor when I got there. The bed, bathroom, and other furniture were clean and comfortable. The floor felt like it hadn't been swept.

There was a band aid hanging from the night stand..... For the first time in a while we had the opportunity to sleep past 5am. But instead they started doing construction at like 7am right next door in the room next to ours. And the toilet was clogged before we even checked in.....

Deposit posted to checking 6 days later no refund. Also they copy your driver's license The rooms in back are right off I40/I75 loud traffic noise. You need ear plugs