Usuario invitado
7 de enero de 2024
Let’s start with the positives. The location of this resort is absolutely stunning, but that’s not difficult since Cheow Lan Lake is one of the most beautiful places in the world. Our room was clean and comfortable, with a working airconditioning between 17:00 and 09:00 hrs. The reason I am rating this location as poor has to do with staff and food. We booked a private tour through a third-party provider. We had our own guide and only used the resort for sleeping, eating and drinking. One of the first things that I noticed, that staff was considerably more friendly with all the guests that booked a tour directly with the resort. Giving them a warm welcome, and waiving them goodbye. During dinner service, the staff was much more engaging with the tour groups that booked directly with the resort. They certainly were not unfriendly with us, but the difference was clearly noticeable and I find this very strange. Then the food. It was one of the worst food experiences we had in Thailand, and I am very much used to eat authentic food from all over the country. Including the southern spicy Thai food. The food here was bland. No spices at all. Boring at best. An insult to the Thai kitchen. It was also clear that leftovers were used and recycled. In the evening, it was a bbq. Staff were all crowded around the grill. At someone point, about 5 to 6 people were ‘busy’ behind the bbq grilling sowers, and still it took ages for the food to be finished. We were told ‘5 minutes’, but these definitely were ‘Thai 5 minutes’. At one point, staff was eating all the food themselves and throwing a small party. Even though it was NYE, staff should be primarily focussed on serving their paying customers. Again, we saw them being very proactieve with ‘their tour group’. No one around to take drink orders, it took over 30 minutes to get served. The breakfast was sub par, mediocre at best. Cheap ingredients and food that was clearly yesterday’s bbq. It would be interesting to know if all the positive reviews are from guests booking directly with the review. And it these people have ever eaten authentic Thai food as opposed to the low quality stuff served here.
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