Rebooked this year for the 2nd time after a lovely time last year and we won't be booking again. We are a group of 20+ people and last year the hotel was so accommodating, but this year was so disappointing. We had a private function room hire and last year we was allowed alcohol for after the bar closed around 10pm. Nothing was said this year about it not being allowed, instead the hotel staff ”confiscated” this in the early hours of the morning on Friday and held it until Sunday as if we were naughty children. It was completely untouched and unopened and not an excessive amount. Some cans of lager. A lot of the group have flown in from Europe with hand luggage only, so cannot take it home. We asked if we could have it to put in our cars as we wanted to go for a picnic and they said no and kept it. They said if alcohol was found in our rooms there would be further consequences, so not sure if they were planning on ransacking & searching rooms. We understand that no means no. A simple conversation would have been suffice, instead they stole belongings and bags. We were as transparent as last year. It was very visible on the table in the function room, it wasnt a secret thing. They even delivered glasses and shot glasses last year, so it clearly wasnt an issue. We were still putting hundreds and hundreds behind the bar. We are a group of online friends. We spend the weekend catching up and playing a few games in the private room. Its not an 18 to 30's rave 🙄. The manager has been nowhere to be seen all weekend, instead leaving the 2 staff to fend for themselves whilst running reception, the bar and sorting food, often resulting in long waits for people wanting to check in or get a drink. The bar staff were very inexperienced, which shows that she is quite literally throwing them in at the deep end and hoping that they don't drown. There wasn't enough stock, resulting in running out of bottled beer and cider very early into the weekend, which wasn't ideal when the draft lager and Guinness smelled and tasted of rotten egg. Their solution to this was just pouring another pint. We overheard other customers complaining of the same issue. There was also plastic in my drink which i almost swallowed (I'm assuming from ice cube bags). We had a prebooked meal package but they didn't count meals properly meaning one of our group had to wait a very long time for his meal to be cooked separately. By the time it had arrived everyone had finished eating their mains. Food quality has gone down whilst prices have increased. The bedsheets were covered in blood and there was no heating in the bedroom, so the room was always freezing. Management have become too greedy. Their loss. They've just lost an easy £9k+ in bookings and drinks over the weekend 🫠 maybe sge should commiserate with a pint of eggy ale 🍺
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