Valoraciones de Episode Gading Serpong

Respuesta del alojamiento: Dear Mr. Wilson,Thank you for your kind words and for considering us the best 4-star hotel around Jabotabek! We're thrilled to know that you've had a positive experience with us overall.We sincerely apologize for the issue you encountered with the cutlery. We understand the importance of maintaining high standards of cleanliness, and your feedback is invaluable in helping us improve. We will ensure this is addressed with our team, especially during peak seasons when we’re at full capacity.We appreciate your understanding and hope to welcome you back soon for another enjoyable stay.Warm regards,Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Dear Mr/s. Kwan,Thank you for sharing your feedback regarding your recent stay at Episode Gading Serpong. We appreciate your comments and are sorry to hear that your stay did not fully meet your expectations.We understand that the pool and relaxation area were not ideal for a family staycation. Your input is valuable, and we will look into how we can better cater to families in the future.We also apologize for the extended wait during check-in. We are currently working on improving our check-in process to provide a smoother experience for our guests.We hope to have the opportunity to welcome you back and offer a more enjoyable stay in the future. Thank you once again for your feedback.Sincerely,Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Dear Mr/s EzraChai,Thank you so much for your kind words and for choosing to stay at Episode Gading Serpong!We’re so happy to hear that you loved the aesthetic, found the bed super comfortable, and enjoyed the cleanliness and friendliness of our team—it really means a lot to us. We’re also grateful for your feedback regarding the traffic noise. We understand how important a good night’s sleep is, especially for light sleepers, and we're glad you found the earplugs helpful. We're continually exploring ways to enhance soundproofing for even more comfort in the future.We hope to welcome you back again soon for another relaxing stay!Sincerely,Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Dear Our Valued Guest,Thank you for your review! We're delighted to hear that you found our hotel clean and enjoyed the view. We take great pride in maintaining a high standard of cleanliness and creating a pleasant atmosphere for our guests. It's wonderful to know that you appreciated the scenery as well. If you have any specific recommendations or feedback for us, we would love to hear it. We hope to welcome you back soon for another enjoyable stay!Best Regards,Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Dear our Valued Guest, Thank you for your great review of Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

Respuesta del alojamiento: Dear Mrs. Yunita Dewi,Thank you for staying with us at Episode Gading Serpong and for taking the time to share your feedback. We are thrilled to hear that you had a great experience from check-in to check-out and that Mr. Bagas provided excellent service by accommodating your requests. Your kind words will surely motivate him and our team to keep delivering exceptional service.We’re delighted to know you enjoyed our breakfast selections and the delicious flavors we offer. Your constructive feedback regarding the elevator wait time is greatly appreciated, and we are already looking into ways to improve this for a smoother experience in the future.It was a pleasure having you, and we can’t wait to welcome you back for another enjoyable stay!Sincerely,Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Dear Guest, Thank you for your great review of Hotel Episode Gading Serpong! We are glad that you enjoyed your stay with us and We hope to see you again very soon. Sincerely, Muhamad Viktor A Sin General Manager

Respuesta del alojamiento: Dear Mr/Mrs. Ltata,Thank you for your valuable feedback and for choosing to stay with us. We're pleased to hear that you found our strategic location favorable and overall had a good experience.We apologize for the inconvenience caused by the shower screen position and the charges for additional pillows. Your comments have been noted, and we will review these aspects to improve our guests' comfort and experience.Your feedback is important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide an even better stay in the future.Sincerely, Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Dear Mr/s Wendy,Thank you so much for your kind review! We’re thrilled to hear that you loved the interior of Episode Gading Serpong and that it gave you a warm, welcoming feeling reminiscent of Chinese-style homes. We put a lot of thought into creating a cozy atmosphere, so it’s wonderful to know it resonated with you. We hope to have the pleasure of welcoming you back for another heartwarming stay soon!Sincerely,Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Bapak /Ibu yang terhormat, Terima kasih atas ulasan yang baik tentang hotel kami. Kami senang bahwa Anda telah menikmati kunjungan Anda dan kami berharap akan segera berjumpa dengan Anda lagi. Dengan hormat, Muhamad Viktor A Sin General Manager

Respuesta del alojamiento: Dear Our Valued Guest,Greetings of the day from Episode Gading Serpong!Thanks a bunch for taking the time to write us this review. We are grateful that you choose to stay with us during your time in Gading Serpong. We are especially pleased to hear that you enjoyed your stay with us and our service exceeded your expectations. We appreciate your feedback regarding your experience and will share this information with our team to improve our service in the future.Thank you once again for staying with us and we appreciate your time in sharing this review. We look forward to welcoming you again for another perfect day.Best Regards,Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Dear Mr/s Archippo,Thank you for your feedback! We're glad to hear that you found our hotel to be a good choice for your business trip in Tangerang. Our team strives to provide a comfortable and convenient stay for all our guests, especially those traveling for business purposes.We're also delighted that you enjoyed the abundance of street food options nearby. Exploring local cuisine can certainly add to the experience of staying in a new area. We look forward to welcoming you back to Episode Gading Serpong in the future!Sincerely,Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Dear Mrs. Yulin,Allow me to express my gratitude for dropping us a review regarding your perfect stay with us. I am happy to know we managed to provide you with comfort throughout your stay. Your kind words certainly shared with the team. This will bring nothing more than encouragement for us to keep improving the quality of our services.Thank you again for sharing your experience with us. Stay safe and look forward to welcoming you again soon at Episode Gading Serpong!Sincerely,Muhamad Viktor A SinGeneral Manager

Respuesta del alojamiento: Dear Our Valued Guest,Allow me to express my gratitude for dropping us a review regarding your perfect stay with us. I am happy to know we managed to provide you with comfort throughout your stay. Your kind words certainly shared with the team. This will bring nothing more than encouragement for us to keep improving the quality of our services.Thank you again for sharing your experience with us. Stay safe and look forward to welcoming you again soon at Episode Gading Serpong!Sincerely,Muhamad Viktor A SinGeneral Manager