Residence Inn Kansas City Country Club Plaza

This property is quite dated. The pictures on ******* were deceiving as far as the lobby and rooms are concerned. Our room in general was clean. We did find crumbs and pieces of crackers on the mattress of the pullout bed when making it for our kids to sleep on. The elevator was broken, so we had to carry our luggage up several flights of stairs. The front desk offered to comp us a King bed instead of Queen for the inconvenience. Lots of outside noise (sirens, cars racing) for most of the night. It was ok for a one night stay, but not sure we will return when we visit KC again. We enjoy Residence Inn (just stayed in Chicago several months ago), so we were disappointed when this location wasn’t up to their normal standards.

The hotels elevator was unfortunately down during our stay was made aware of that when I made the reservation 2 months in advance. But when the time came to stay in the room I was in a walking boot, and they could only get me a room on the 3rd floor. So 3 flights of stairs every time we had to leave and come back. But since the elevator was down, they did not charge for parking, which is great. However when I got into the room, the ice maker in the freezer did not work, it was on for the 4 day stay, still made no ice. A huge red stain in the main room, and the sliding glass closet door was off its tracks when I checked in. I called the front desk and they offered to change me rooms, but it would be a few floors higher. I declined the new room, and just wanted to make them aware of the issues, so I wasn't held responsible. Noise levels not too bad, but could hear every time the person above us showered or flushed the toilet. Could hear the rushing water. But the hotel is in a great place, and is in the beautiful plaza area. Over all the staff was friendly and was as accommodating as they could be. Would stay again just due to the location of everything

Stayed on three separate nights in a week, twice in a queen studio and the other in a king studio. Queens were located inside the hotel and a much nicer room. King had exterior access, which was not mentioned in the description, and felt less safe. There was an inner foyer to each cluster of 6 king rooms (2 x 3 floors) that was locked to the exterior and very appreciated. With less neighbors, I would have expected it to be quieter, but there were slamming doors at 2am on a Monday night and dogs loudly whining. Definitely ask for a pet free floor if you're not bringing your own pets. If the king and the queen are the same price, consider that a sign. Service was very nice and friendly. Breakfast was great - good selection of food and tasty.

This hotel really needs a renovation. Nothing like other Residence Inn. At arrival the lady on the desk was friendly, elevator was not working so she waved parking fee. Parking on 2nd floor was a little shady but we had no issues. Room was outdated, sofa/bed has stains and when we opened it to set the bed, it had chips inside so it was not clean properly. During the night the room next to ours #616 were either watching a game or something and they were very loud, we could tell there were multiple persons there since we could hear them since we reach the 6th floor. Beds was comfy, for the purpose of sleeping one night was okay but, I will not stay again. Breakfast was okay.

The room smelt like cigarette smoke. We requested a different room and they gave us one. The new room was not clean nor well kept so we cancelled our reservation and found a new place.

This is the worst Marriott I have ever stayed in. It's old, dirty, and smelly. Elevators are horribly slow and loud to the point of feeling dangerous. Most of the staff were very pleasant but check in took forever and we were the only customers checking in. Never Again!

The hotel is located in the heart of the city, close proximity of all the things Kansas City has to offer. The rooms were suites, nicely appointed with very comfortable mattresses! Free breakfast 7 days a week! Hotel staff were amazing from front desk to Room Service.