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Valoraciones de usuarios
4.2/5
16 valoración
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Valoraciones reales
Ubicación4.1
Instalaciones4.1
Servicio4.2
Limpieza4.2
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Todos los comentarios(16)
Valoraciones positivas(16)
Valoraciones con fotos/vídeo(3)
Habitaciones estupendas(5)
Anfitrión amable(4)
Desayuno estupendo(3)
Usuario invitado
Habitación temática
Fecha de estancia: abr 2024
Familias
1 valoración
3.7/5
Fecha de publicación: 29 abr 2024
Some distance away from Karuizawa station.
May take taxi from JR.
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Usuario invitado
Habitación temática
Fecha de estancia: dic 2023
Familias
11 valoración
4.2/5
Muy bueno
Fecha de publicación: 2 ene 2024
Hotel Marroad is just a few minutes by the shuttle bus from the station , and it can also be reached on foot. We booked a room for 4 people and the room size is good at a very reasonable price (include breakfast). The fixtures are a bit old. However, the room and the amenities are very clean. We come to skiing and the hotel has a rental service (much cheaper than you rent at the ski field) which is very convenient. Also, they send us to ski field every day.
Staff can speak little English, but they are all very friendly and helpful. Breakfast is delicious, and it is a must try.
My mum and I really enjoyed our time at Hotel Marroad Karuizawa. The rooms were the most spacious we had ever come across in Japan and we could both open our suitcases comfortably. They were very clean and the beds were comfortable. The service staff were very professional and helpful as well. We enjoyed the breakfast buffet on one of our mornings there. Some of the drawbacks: the hotel is older in terms of style and design, although extremely well-maintained. Our room was on the floor above the lobby and there was no elevator, and there was no elevator or ramp from the hotel driveway to the lobby upstairs. The concierge was very kind to help us with our luggage, however. Overall, strongly recommended!