Tremonti Hotel Karpacz

I have a comment concerning service in the restaurant. We have booked half board. For dinner, the service people only pay attention for guests who eat a la carte. It is pathetic. You have to beg for someone to notice you. It really brings down my enjoyment of the hotel stay.

- great program for Christmas week: for kids and adults - clean and big rooms: service and refill of water/coffee daily - nice staff: always well dressed and precise - amazing pools and sauna: the outdoor one was great at night - delicious and mixed breakfast: from smoked salmon to pancakes

I must say that from the first contact with the reception, everything went wrong. When we arrived, they didn't even welcome us. A blonde receptionist, who looked like she didn't feel like working, was the one who checked us in with a very bad tone. 1. Without prior warning, she made us pay directly for the car park, without asking us beforehand if we wanted to leave the motorbike in the car park for 20€ per day (we would not have paid for it as we could do it for free in the surrounding area). 2. Before booking, we asked if the dinner was buffet, menu or a la carte and the reception answered that it was a la carte. When we arrived at the hotel, every day it was basically a menu with a choice of two dishes (vegan dishes did not interest us). We were very annoyed by the false information. If we had known this, we would have taken breakfast only 3. During the booking, we ordered a bottle of sparkling wine which we asked to be in the room at the day of arrival. They didn't prepare it and I couldn't surprise my husband (however, they offered us 2 massages afterwards, which I appreciated). The truth is that the hotel is very nice, but the reception staff is not very well prepared. If you don't want to work, resign, but don't offer a bad experience to the guests because thanks to that, all my stay I had a bad feeling about the hotel and this will surely happen with other guests too. I am a hotel receptionist too and I know what I am talking about. Sometimes we have difficult days, but the blonde girl didn't seem to have a difficult day, she just doesn't want to work and that is reflected in bad service. We certainly won't be back.

Było pięknie, udane Święta Bożego Narodzenia!!! Już przy rezerwacji panie z recepcji bardzo miłe i pomocne. Przy odbiorze „kluczy“ otrzymaliśmy wszystkie niezbędne informacje. Apartamenty czyste i przestronne. Panie sprzątające miłe i dyskretne. Restauracja bardzo dobrze zorganizowana, polecam jajka po Benedyktyńsku, kolacja Wigilijna bez tłoku i nerwów. Kuchnia stanęła na wysokości zadania , pomimo pełnego obłożenia hotelu wszystkie dania były pyszne i uzupełniane do końca bufetu było tak co dziennie. Dziękujemy i do następnego zobaczenia!

einer Hauptstraße und über dem Restaurant, links laute Musik, rechts Strassenlärm. Nach Bitte um anderes Zimmer, angeblich keins verfügbar. Dumm nur das ich aber bei Booking genauso ein Zimmer buchen könnte. Der Fahrstuhl die ganze Zeit kaputt und die Zimmerreinigung mangelhaft. Der Zugang zum Parkplatz ist katastrophal, da die Kameras an den Schranken die hinterlegten Kfz Kennzeichen nicht erkennen. Schade für den versauten Kurztrip