Holiday Inn Express & Suites KANSAS CITY SPORT COMPLEX AREA by IHG

Check in was easy. When we arrived to our room it had a strong air freshener smell and the temperature was warm. We went to turn on the tv and the hdmi and cord for the tv were missing. I called the front desk and they came up immediately and fixed the tv. He informed me that they had just deep cleaned and painted the room. Once the tv cords were found I took off my shoes. I noticed the floor was wet. I assumed when they deep cleaned they shampooed the carpets. Didn’t sleep very well because the people upstairs sounded like they were wrestling or bouncing balls. Called the front desk again to inform them of the noise and they took care of it. It did take all night for the room to cool down and the air kept shutting on and off. It wasn’t an awful stat but could have been better. Oh and the breakfast wasn’t very goood.

I come here a lot and I will just stay here

The hotel itself is in a good location and the rooms are comfortable. Breakfast was good. But the hotel front desk is lousy. No one is ever there so there are long waits to get assistance

This hotel was okay, but not particularly memorable. The location was easy to find and the property was quiet, which I appreciated. Having EV chargers available was also a nice feature. Unfortunately, the hotel feels pretty worn down. The exterior looks dated, the paint throughout the room was cracked and chipped, the grass was overgrown, and there were greasy handprints on the headboard that should have been cleaned before check-in. The lobby still had poinsettias and a "Happy Holidays" sign up despite it being May, which added to the overall impression that the property isn't being maintained very closely. Nothing was terrible, but the condition and cleanliness made the stay feel less comfortable than expected. With some maintenance and better attention to detail, this could be a much better experience.

The only good thing about this hotel is the location if you are going to a sporting event. If you generally like Holiday Inn Express, lower your expectations. Old, outdated and in need of major renovation. I think it was clean but it was hard to tell from how old everything was. Carpet looks to be from the 80s, and not in a cool vintage way. The blow dryer in the room was rusted, the shower had broken off shelves, there were paint splatters on the walls and it was definitely not Dove products in the soap containers. The lobby still had Christmas decorations up (it’s May). The price gouging for forgotten items was crazy($10 for deodorant!). Honestly, Holiday Inn should be appalled to have their name on this motel.

Trash found underneath furniture. Satellite didn’t work, asked for assistance and never received any. Guests were allowed to unaccompanied by adults in the pool area.

Hotel was not a $222/night hotel. Barely worth $100. Convenient to event. However, toilet seat wouldn’t stay connected on the toilet, the fill valve on toilet failed continuously without manual intervention, and could not maintain water temp in shower. TV connection constantly failed and had to be reset. For all this wonderful lodging, they charged an additional $100 to my card for a damage deposit. Hotel is old and has not been updated. Front desk staff very unhelpful. Many other guests unhappy.

Good location, close to Starlight Theatre and Swope Park. Room was spacious and clean. Staff friendly, breakfast average for a hotel of this size. Parking free!

The staff tried to come in to my room using the master key without knocking. Then they said they needed to check my ID as there may have been a mistake in rooms. I walked down to the desk but the were telling me I didn’t need to go just for me to give them my ID. Not happening. I will never stay in this hotel again.