TownePlace Suites Kalamazoo

Hotel staff exceptionally friendly and welcoming - nice upgrades in the rooms. TVs could be larger, and mattresses feel old/worn. Also there needs to be a ‘constant fan’ on HVAC system. Otherwise it gets deathly quiet

Overall would only rate the hotel as average. Several things we expected to find provided were not, such as an ice bucket, laundry bag, cups. Placement of television was very awkward. All in all, quite disappointing.

I wanted a hotel for 5 nights that had space to spread out (i.e. a living room, kitchen, and bedroom with 2 queens) that would not be overpriced yet convenient to I-94, US 131, and downtown Kazoo. This place checked all the boxes. A bonus was the large number of affordable restaurants, including Culver's, Ted & Marie's, and Jac's, that were within 2 miles of the hotel. The hotel itself is not going to spoil you with luxury. I would say it is "function over form." The staff are friendly if you have a request and housekeeping is available but not mandatory. Breakfast was the same every day, usually bacon and an egg item as the hot options along with yogurt and milk and juices and breads. Everything in our room worked fine, from internet to kitchen (with pots, pans, cups, plates, glasses). Coffeemaker was single serve pod. Microwave and dishwasher including (along with dishwashing liquid and dishwasher soap pod). TONS of closet and storage space. TVs in both rooms were very small, flat screen but tiny. Bathroom was small but plenty of basic toiletries. Towels are threadbare, should be replaced yesterday (probably washed way too many times with softener?). Would I stay here again? Not for a one night visit but YES for 5 night extended stay.

I expected more from the Marriot brand. Our first room was dirty and smelled like smoke. Broken TV, stained couch, grease on the stove, broken furniture. They moved us and the second room was better, but we will not stay again. Experience with staffseemed to change with shift change. Again the stat did improve from the first impression, but I'd expect this from a low budget hotel chain.

Stayed here for 3 weeks and enjoyed every day of it. Breakfast was amazing with real eggs and bacon, the property was clean and quiet and most of all the service was exceptional.

Nice property with comfortable well laid out rooms. Tons of storage space. Staff however need some training. Very few times did we see front desk staff, and they actively refused to clean the room on a multi night stay. We have always trusted the Marriott brand to provide a good product and great service, unfortunately we received poor service at this property.

Stayed in a suite for 3 nights and house cleaning did not come once. Had to ask for towels every night because they weren’t replaced. Room wasn’t necessarily ‘dirty’ but wasn’t squeaky clean. Pull out couch was very thin. Staff was pleasant, but did not go out of their way.

Very clean rooms and staff were very friendly.Amazing service!