Playa Vik José Ignacio(Playa Vik Jose Ignacio)

I have very mixed feelings about this place. The good : Great location, Futuristic design of hotel with attention to detail in furniture etc Spacious suites with floor to ceiling windows, Right on the beach, Infinity pool with exceptional sunsets over it, Staff members work hard and try to meet your needs. The bad: Limited staff means important areas like reception are often left unattended. There is refurbishment works as soon as you walk in so access to main building is tricker and also it’s not aesthetically pleasing to constantly see the construction. In our 1,000$ a night suite, the aircon didn’t work and the heating couldn’t be switched off so it got to the point that we were sweating in a 28 degree room and had to stay in the room with the front door open to let air in. The second night our blackout blinds were disabled by the staff without anyone informing us. They tried to get them to work but unsuccessfully and I asked how we are meant to sleep without them and the reply was « oh it’s ok, the sun doesn’t come up until 8am ». I thought that was a strange reply so I looked and the sunrise time was just before 6. And even if it WERE two hours later, for guests who are paying 1,000 a night, there should be no excuse for not being able to close the blinds. In the end, they found a room next door (with working blinds and a working aircon) which we moved into for the last night. The gym has very old rusty equipment which needs changing asap. Details in the rooms and hotel itself need some TLC- scuffing/ peeling paint/ dirty windows… just general neglect. Food was not great. Especially breakfast which only had toasted bread at the « buffet » and the only thing you can request from the kitchen is eggs. For the price you are paying, a full menu would be nice. Also « cacio and Pepe pasta » is NOT plain pasta with a side of parmesan… Overall, the hotel is gorgeous and location is stunning but I really wish the owners/ management would be more present to make it feel less neglected. I’ve put photos of both the good and the bad.

Setting is beautiful. Service is fine. Rooms are worse than a motel room despite extremely high rates. Nothing worked properly in room (toilets, outlets). Mold in bathrooms, damaged mill work, super cheap furniture and bedding. Really awful experience.

We loved our 3 night stay at Playa Vik. We checked in late and Nat the manager made it so smooth. The property is remarkably set on the bay and seamlessly blending into its location, not disrupting the sleepy old fishing village vibe. The important art installed in the main building is visually and intellectually stimulating as is the library off the main dining room. We also enjoyed the other two properties, Bahia and Estancia Vik. It was the cerise Sur Le gateau of our trip to Argentina, Chile and Uruguay.

DO NOT STAY AT ANY OF THE VIK PROPERTIES. A heads up about this upscale hotel chain... We understand cancellation policies however there needs to be flexibility and compassion when a mother passes away during a vacation. We tried cancelling a week in advance of arrival, offered a death certificate and this hotel's greed prevented them from giving us a refund. ALL OF THE OTHER HOTELS WE BOOKED AND HAD TO CANCEL GAVE US A FULL REFUND.

The staff

The staff was so amazing, every single person was happy, friendly and helpful, plus they made us laugh We can’t wait to return in 2023

Incredible hotel ! Service 5 stars !!! We ll come back very soon.. Perfection !