Extremely disappointed. This hotel has serious housekeeping and maintenance issues.
I booked St. Giles expecting a comfortable stay, but instead I spent my first night documenting the condition of the room because I simply couldn’t believe it had been inspected before being assigned to a guest.
The bathroom was particularly shocking. The handheld shower head had visible black mould and grime around the spray nozzles. The grout and silicone around the shower were stained and discoloured, with mould visible in several areas. The floor drain was filthy, with built-up dirt that clearly hadn’t accumulated overnight. The bathroom door frame also had visible mould growing along the edge.
It didn’t stop there. The air-conditioning vent was packed with dust, suggesting it hadn’t been cleaned in a very long time. The vanity still had obvious water stains and streak marks instead of being properly wiped down. The grout lines throughout the bathroom were dirty, the walls had scuff marks, and even the toilet bowl had visible staining. The bathtub also had marks and residue that made me question whether it had been properly cleaned before my arrival.
None of these issues, on their own, would have ruined a stay. But when you see all of them together in a single room, it paints a worrying picture of the hotel’s housekeeping standards and quality control. It genuinely made me question what wasn’t visible if this is what was obvious to the naked eye.
The only reason I’m not giving one star is because of the staff. Every member of staff I dealt with was friendly, courteous and genuinely tried their best to help. They listened, apologised and acted professionally. My frustration is not with them, it is with management. The frontline team shouldn’t have to apologise for problems that should never have made it past housekeeping or room inspection in the first place.
St. Giles has a fantastic location and employees who clearly care about guests, but management is letting them down by allowing rooms to be presented in this condition. Until housekeeping standards and preventive maintenance improve significantly, I cannot recommend staying here.
Traducir
