SUMMER HOME DAY HOMESTAY ( R&F Princess Cove )

AVOID THIS PLACE!!! I booked this stay, and it turned out to be a nightmare. When I arrived, the place was filthy—knives left out, unclean surfaces, and completely unsafe to stay in. Despite reporting this immediately, I was only able to check in at around 5.30 PM after spending hours dealing with the mess. Even after cleaning, the room was still dirty with bugs and stains all over the floor. What they said was contradictory. They said that they will offer refund and asked me to cancel to do so, but trip.com told me that they rejected refund. I guess they wanted me to stop this review, which I am now writing in full. What’s worse is how the situation was handled. They took so long to get back to me even after I told them the state of what the room was in. Also, instead of taking full responsibility, they shifted the blame onto me, as if I was being unreasonable about wanting basic cleanliness and safety. The hotel remained in a horrible state, with no real effort made to resolve the matter. This experience completely ruined my plans and caused me undue stress. Travelers deserve better accountability and service than this. Location wise was okay, but the block being a newer block is secluded and far from other amenities. I advise caution when booking with them.

The view was beautiful especially morning sun rise. The location is at phrase 2 Blk newly opened but not many grabs know the location. Internet connection problem at the building downstair then need to walk a distance to connect internet for calling grab. The unit wifi was good. Provide towels, soap, tooth brush and shampoo but no toilet floor mat and bath shower gel. It’s better to bring your own. Everything was good except no light in one of the room.

Amazing view at level 45. Room location is great for experiencing and family outing