Ocean Spring Resort Chengdu - MGallery

Reservamos una habitación con baño termal privado y el mayordomo nos contactó con antelación para asegurarse de que cubriéramos nuestras necesidades. El hotel estaba limpio e higiénico, y la ceremonia del té de cortesía fue un detalle único. El agua termal era excelente. Lo que más me satisfizo fue el servicio del hotel; todo el personal con el que nos encontramos fue increíblemente amable, nos saludó con amabilidad y preguntó por nuestras necesidades. El Sr. Wang Bin, el conductor del autobús, nos llevó repetidamente entre nuestra habitación y el vestíbulo de las aguas termales, explicándonos con entusiasmo los beneficios de las aguas termales de radón del hotel. Estuvimos muy agradecidos, y por este tipo de servicio, sin duda volveríamos a alojarnos aquí en unos días.

Inicialmente, solo queríamos una celebración sencilla para nuestro quinto aniversario, ¡pero la atención al detalle de este hotel nos sorprendió gratamente! Reservamos una habitación doble básica, pero al llegar, nos dieron una villa privada de una habitación con baño termal privado. La privacidad de la villa independiente era incomparable. Disfrutar del baño termal mientras charlábamos con nuestra pareja hizo que la celebración de nuestro aniversario fuera realmente memorable, y cada foto que tomamos capturó a la perfección el ambiente. ¡El servicio de mayordomo merece una mención especial! Fueron atentos y discretos en todo momento, respondiendo con prontitud a cualquier necesidad. Su atención al detalle nos hizo sentir increíblemente a gusto y cómodos, como en casa. La experiencia gastronómica también fue excelente; los platos eran visualmente atractivos y deliciosos, e incluso nos llevaron la comida directamente a la villa: ¡un sueño hecho realidad para parejas que buscan comodidad! La habitación estaba impecable y sin olores, con todas las comodidades y un servicio exquisito. Cada rincón reflejaba una atención meticulosa al detalle. Originalmente habíamos planeado unas vacaciones sencillas, pero la experiencia superó con creces nuestras expectativas. Ya hemos añadido este hotel a nuestra lista de lugares imprescindibles y sin duda volveremos para esta escapada romántica. Muy recomendable para parejas: ¡crearán recuerdos inolvidables!

Great service and room, I enjoyed the house personally, and my family loved the environment of the whole place. Special thank to Shirley, who contributed a lot, and arranged everything well and neat.

Overall very good experience.Nice for big family with kids and elderlies.Relaxing pace and lovely ambience.Specially highlighting staff named Taylor and 小陈 who are attentive and professional. Love how genuine are them when communicating with the guest.

Incredible place. Perfect to come to peace.

Excellent service especially to Tim

This resort is nothing short of amazing and I would definitely rate this resort 10/10! I have a young toddler aged 18MO & elderly parents above 70YO during this stay and we absolutely loved our stay here. Value-for-money (we stayed during off-peak season, weekday, about RMB1000/night for our original room type), relatively new, clean & big rooms. Some noteworthy details: - Service is top-notched. Staff were friendly & very helpful. We could see that they really put in their heart into the work they do. They even gave our little one a panda toy & she loves it - a really nice gesture by the resort. - The resort is located at Jintang, a hot spring precinct. With Trip.com, we booked the hotel bundle/package and it was fantastic. The key items in the package include: (a) A free strawberry picking experience at a nearby humble farm called 许姐草莓采摘. Each booking entitles you to 500g worth of strawberries (transport at own expense, only about RMB10 by Didi). The strawberries were big and juicy, we were lucky cos they are in season now! (b) 40-min Himalayan Salt Therapy/Bath for 1 pax/room (c) Outdoor hot spring experience for the whole family (my 18MO loves it too!). There are many pools to choose from & we could find one which was not too hot for our baby. This is otherwise chargeable from RMB228/pax to RMB468/family of 2A1C. (d) Bicycle rental, but we didn’t try it as it was too cold. - Resort looks amazing, both indoors & outdoors! There were a number of activities for children to enjoy too but our naughty one is too young to appreciate it. Older kids will love them. - We also loved the hotel’s concept of having complimentary bottles of distilled water etc. which is really important to us as we needed a lot of water for our baby’s food. This meant that that we did not have to go to the trouble of finding a supermarket, which is quite a distance away. - We managed to snag a free upgrade to a Spring 2-Bedroom Villa due to our Accor Gold membership & it’s low peak season. All villas come with private pool - ours was available both on L1 & L2. - Hotel uses quality furnishing & Toto toilet, definitely a plus. Water pressure is great too. - We had all our meals at L’Orange as there are no nearby eateries & our time is limited due to our baby. The steamboat set is pricey but highly recommended! The fish & lamb meat (can be changed to beef at diner’s request) were fresh & really good. We liked all the other meat dishes too except for the dumplings. If you have Accor Plus membership, the usual discounts are available too. The hotel breakfast is also at the same restaurant. Breakfast selection was good even though there were not many guests. Areas of improvement: - Resort was able to provide a baby cot for our 18MO. However, the mattress was a little hard & the cot was creaky, it kept our baby awake. - The air-con ventilation vents are directly above the baby cot and it became too cold for our baby in the middle of the night. Couldn’t adjust the temperature no matter what. The staff managed to made it warmer the following night but it resulted in some loud noises, probably issues with the damper. - Rooms can be a little cleaner (e.g we saw dust balls on the floor). Thank you Ocean Spring Resort Chengdu! We had a great stay here. Will definitely be back!

Great Stay

酒店園區內綠化很美，走進去像進了天然氧吧，空氣很清新。大堂很寬敞，佈局獨特。酒店的工作人員服務態度特別熱情有禮貌，房間乾淨整潔，很安靜，陽台視野開闊。酒店的温泉泡着也很舒服，是真温泉!泡了之後感覺都放鬆了許多。這幾天活動也很多，帶小孩感覺一點都不會無聊，手工活動、泡泡浴等，小朋友玩的都不想走了。管家服務特別到位，有求必應，在用餐，娛樂等方面都有推薦。住的很開心!下次來金堂還會住這家酒店，很值得推薦！