Hoteles cerca del Pablo Creek Club, Jacksonville

I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.

I came from Puerto Rico to visit family here in Jacksonville it was the best hotel experience I ever had the staff and management was great very professional polite and very inviting will definitely stay again thanks to 1 of your front desk girls that was very nice and helpful to what to do in Jacksonville Jesenia thank u for all your help

No puedo decir lo suficiente sobre este hotel: excelente en todos los aspectos, especialmente el personal. Las habitaciones confortables y limpias lo hacen tan sencillo y fácil, especialmente para los niños que siempre estaban seguros y seguros en todo el hotel, disfrutando de un alojamiento y desayunos, solo o con familia. El hotel PRESSLER LOUNGE se ha convertido en un hotel de gran calidad para nosotros una noche, mientras celebramos una agradable celebración de la cena familiar - MEMORIAS FOREVER

Springhill Suites, Jacksonville is advertised as being new. Not sure what happened but it is pretty beat up. Our room had a closet door that didn't open, broken drywall,etc. The breakfast bar juice machine was broken. At 8:30 AM yogurt was the only food available to eat. The night we stayed, July 7th, there were hundreds of teenagers staying there. They were not quiet. At 11:30 PM one of them pulled the fire alarm. So much for sleeping. I would not recommend this hotel.

My wife and I celebrated our 40th anniversary in April. We wanted to be located near good food, shopping and highway access. We were pleased with the cleanliness and room accomodations. What pleased me and my wife was the 5 Star service we received from the Homewood Suites Hotel staff. We were greeted with a friendly smile. We are Hilton Honors guest and travel through out the United States, staying at various Hilton properties. This was our most pleasant stay. The team of Cheryl Horne,Ussette,Amy,Ms Kim and Murak made us feel at home. It is so hard to experience good customer service but this was 5 star service. I believe that this team should receive some type of positive recognition. GREAT JOB! You made our 40th anniversary so nice. Thank you, Don Samuels

Upon check in, the hotel lobby smelled strongly of vaping, reception was notably rude, the elevator smelled dirty, the hall had a seperate notable disgusting odor, and the hotel room had it's own musty, unclean odor. The shower did not drain properly and I stood in ankle deep water washing my hair. Attached is a photo of the ring left in the tub from our use, and I it is unlikely this much residue was generated by our overnight stay. Note the mold on the shower curtain liner. This was the darkest Sheraton hotel room we've stayed in. The pillows were notably uncomfortable, the mattress not much better. The next morning when I called the front desk to let them know about the faulty drain and offered to send a photo of the ring of soap residue in the tub, hotel reception disconnected our call. Upon checking out, when I asked about speaking with the general manager, I was told he would email us, and no such email was received. Overall, this poor quality of hotel and service is not what we would hope for from Four Points by Sheraton.

OMG. Nunca tuve que escribir una crítica tan mala. Ni siquiera he sido obligado a escribir una. Este hotel está disparado. Las habitaciones son utilizadas y abusadas. He visto mejores muebles en un buen almacén. Carpeta está llevada más allá de una buena limpieza. ¡Estoy en choque porque estaba tan estúpido! Especialmente porque estoy en la industria de viajes. Para empeorar las cosas pagamos $300 por noche debido al juego de fútbol. Mi consejo- desaparece este pesadilla y quedarse a unos pocos kilómetros por la mitad del precio y Uber!! El hotel está muy bien situado, pero no se puede hacer nada.

Es un hotel muy bien situado, buena atención del personal, muy amable, tiene opciones de restaurante. Desde la habitación que me tocó en el piso 19, tiene muy buena vista al río, se ve un lindo atardecer desde la habitación. El gym tiene lo básico y necesario para hacer actividad física. En cuestión de limpieza, hicieron el aseo diario sin problemas. El agua la cobran, sin embargo si eres socio para acumular puntos con la aplicación el agua es gratis.

Totalmente encantada con. Esta estadía en este lugar el mejor hotel q me eh quedado en esta área lo recomiendo totalmente espacioso la habitación de studio me encanto el espacio la limpieza la comodidad de esta habitación