Hoteles cerca del Pablo Creek Club, Jacksonville

I'm a Gold level Marriott member so I write this with genuine disappointment, especially as outside of this event this was mr new 'go-to' hotel when I needed to come to Jacksonville for medical at Mayo. I'm in my 2nd of a 2 night stay. I had a had a medical procedure this morning which required putting me under. I returned to my room and rested for a few hours and then found the bathroom heavily flooded. I went to the front desk to ask for help and no one was there. I waited and some guy told me to hold on, he'd go find someone. Eventually, a front desk guy named Melvin came out who was unproductive and oddly discourteous in a way that was unearned and about him. I told the problem and after some confusion he was able to contact engineering to come meet us at the front desk. While waiting, I asked him if he could see if there was availability for another room. He said ”No, I can't move you until engineering says the problem can't be fixed. Plus, we're pretty full.”I said ”yes but if you could just check if availability exists as I've just had a medical procedure and am exhausted,” a d held up my bandaged srm from where the IV just was hours ago. He then said no, rolled his eyes, and argued with me which was weird because I wasn't arguing with him. The Palmene the engineer arrived and asked my room number, 723, and he immediately told Melvin and me no one is supposed to be in that room as there is a roof leak which isn't his fault because the roof guys hadn't fixed it yet. I asked Mel in if he could now check if other rooms were available? He said no, ot until the engineer goes with me to the room. I asked ”why nit just give me a key now to a new room so I could directly pack, switch rooms and then return the key to the flooded room? Palmene the Engineer agreed and started explaining and literally mid-sentence Melvin started helping someone else who randomly walked up to ask a question about parking. I asked Melvin to please resolve one problem at a time and he refused. It was really sincerely weird; rude in such a misplaced way that it was farcical. So Palmene and I went to the room, he immediately knew where the roof leak in the bathroom was, repeated that the room should never have been occupied nor I put in it. He kindly ran to get me new room keys and a luggage dolly so I could pack to move. He returned with them and helped solve the problem and apologized for Melvin acting rudely and unconstructively. After packing and switching rooms I took the dolly down to the lobby and Melvin came up to tell me i could have just it in the hallway instead of nust saying thanks for returning it. This is a flooded room on a medical procedure day exasperated a really incompetent front desk guy with a poor attitude.

We highly recommend this hotel for visitors to Jacksonville or the Mayo Clinic. The rooms are nicely decorated, the beds are comfortable, and the staff are friendly and helpful. Great location. Parking was no problem. There are lots of good restaurants and bars nearby. We will definitely stay here again on future trips to this area.

Thank you to the Jacksonville Sheraton and all the staff! They welcomed us as evacuees from St.Pete almost the chaos of Hurricane Milton. During a stressful time everyone at the hotel was kind , accommodating and caring. I highly recommend this hotel to any and all traveling to or through the Jacksonville area. A special acknowledgment to the service & kitchen staff of the restaurant for providing much needy and comforting food to everyone at the hotel, Todd behind the bar for treating us like friends and not customers and the front desk staff for answering all questions thoughtfully and kindly.

El hotel se encuentra en una ubicación excelente, especialmente si no alquila un coche. El hotel está muy bien situado en el centro de la ciudad, y tiene una piscina muy bonita en la parte de atrás del edificio. El hotel tiene un par de alas, pero lo que lo hizo grande fueron los miembros del equipo en la mesa delantera, especialmente Armenia y Andy. No sabía que era el director hasta después de tratar con Andy. Y Armenia no podía decir lo suficientemente grandes cosas sobre él y su estilo de gestión. Él los trata como un equipo y aún más ...as una familia! Mi empresa trata a todos de la misma manera, así que admiro este estilo.

Cleanliness: very clean Sleep Quality: poor. The mattresses are Terrible, both of the queen beds. They need new ones. Back pain is guaranteed in the morning if you can fall asleep. The single AC unit is very loud. Amenities: the pool is not opened. On a hot day, we were looking to cool down in the pool. Staff/Service: very nice and friendly front desk. They acknowledged and greeted us as valued Elite Marriott members. Property/Facilities: the hotel opened on February 10th, 2023. We stayed there five months later. Rooms are spacious and clean although entrance to hotel from the street is challenging. The room is spacious, and the kitchenette is very small. Housekeeping is sub-optimum as they did not provide cups for coffee maker and did not replace the drinking plastic cups with unopened ones. This is major hygiene violation. The bathroom towels are beaten up…. Passed their lifetime by several months. Breakfast beside being mediocre at its best …. lacking variety, it is first come first serve. If you want fruits, you need to come early at least 90 minutes before closing. Eggs are terrible. Location: excellent location just off the main freeway. Value: the cheaper price way paid is not worth it (compared with other similar category hotels in the area) because of all the faults I mentioned above. Overall rating! 2.5 out of 5 (being nice) Recommendations: I will not stay there again for sure, and I do not recommend it to anyone. Pay extra somewhere else and have a good night sleep.

My wife and I celebrated our 40th anniversary in April. We wanted to be located near good food, shopping and highway access. We were pleased with the cleanliness and room accomodations. What pleased me and my wife was the 5 Star service we received from the Homewood Suites Hotel staff. We were greeted with a friendly smile. We are Hilton Honors guest and travel through out the United States, staying at various Hilton properties. This was our most pleasant stay. The team of Cheryl Horne,Ussette,Amy,Ms Kim and Murak made us feel at home. It is so hard to experience good customer service but this was 5 star service. I believe that this team should receive some type of positive recognition. GREAT JOB! You made our 40th anniversary so nice. Thank you, Don Samuels

Upon check in, the hotel lobby smelled strongly of vaping, reception was notably rude, the elevator smelled dirty, the hall had a seperate notable disgusting odor, and the hotel room had it's own musty, unclean odor. The shower did not drain properly and I stood in ankle deep water washing my hair. Attached is a photo of the ring left in the tub from our use, and I it is unlikely this much residue was generated by our overnight stay. Note the mold on the shower curtain liner. This was the darkest Sheraton hotel room we've stayed in. The pillows were notably uncomfortable, the mattress not much better. The next morning when I called the front desk to let them know about the faulty drain and offered to send a photo of the ring of soap residue in the tub, hotel reception disconnected our call. Upon checking out, when I asked about speaking with the general manager, I was told he would email us, and no such email was received. Overall, this poor quality of hotel and service is not what we would hope for from Four Points by Sheraton.

TOP: Habitaciones muy limpias y muy grandes! No hay techo en el cuarto! Dispositivo atractivo! Liegos increíbles! Aparcamiento gratuito! Flop: El desayuno debería mejorar cualitativamente y con menos residuos!!! agua de conducción muy, muy fuertemente mezclada y inodora! ¡No hay agua en el lobby! Sólo un té para el desayuno y en el lobby!