DoubleTree by Hilton Hotel Jackson

Great location beds were great will stay again

The staff was so pleasant and excellent cleaning staff. Room 514 was immaculate. Thank you for a wonderful stay.

Parking lot was a mess. Management should have at Least put salt down to melt the ice. It was super dangerous to walk to your car.

Clean room, very comfortable bed, and staff were very nice!! Definitely recommend and will stay again!!

You can tell it was a slightly older facility, however the rooms were very clean. The staff was very nice. It was an overall pleasant stay.

Service staff were very friendly, but a couple needed more computer training. The main issue was the ongoing construction. VERY noisy at times during the day (a hammer drill being used on the concrete of the room above mine. Far too noisy to talk on the phone. No business center or conference room available for phone usage. Christmas music too loud for phone calls in the lobby. May try staying here again after the construction has been completed. The first room I was assigned had a clogged shower drain. I was told the room had been flagged as out of service, but it still assigned to me. After changing to a different room, I noticed the door would not close completely due to a faulty door sweep at the bottom. That was fixed quickly, but in order to engage the door’s deadbolt, I had to forceful push the door shut with my shoulder while engaging the deadbolt. I would not want my wife to stay in a room with so many problems securing the door. On the subject of doors, one of the two heavy glass sliding shower doors had no plastic edge guards so even gently sliding it would make a loud bang that I am sure my neighbors did not appreciate. The other door had plastic edge guards on both edges and was fine. Overall, the hotel is fine, but better QA inspections need to be conducted on the refurbished rooms before making them available to guests. I suggest a very thorough checklist requiring the inspector to initial each item inspected and having the manager sign off the list

The staff was always courteous. The heat was difficult to adjust, and we had to have maintenance come help us. Even so, we were either hot or cold. Also, there seemed to be a shortage of coffee pods.

The hotel was excellent, the bed super comfy, and everything was beyond clean. I was hoping to enjoy the pool, but it was indoor/outdoor and the weather made it too cold to get in. We did have breakfast sent up from the room- I was not a fan. The food felt rushed and it was cold by the time the food reached the room. But food aside, the staff was friendly and the hotel overall was comfortable. We will be back again!

The air conditioner was very loud and woke me up throughout the night when the compressor turned on.