Valoraciones de Adahan DeCamondo Pera, Autograph Collection

Respuesta del alojamiento: Dear Guest,First of all, we are truly sorry to hear about the negative experience you had. Customer satisfaction is of utmost importance to us, and we take issues like this seriously.We understand your frustration regarding the double charge for the hotel, and we acknowledge the inconvenience it has caused you. We sincerely apologize for any trouble we have caused you.Regarding the delay in the refund process, it's important to understand that financial transactions can sometimes take a few days. However, we are committed to resolving this issue without further delay.We have already contacted our customer service team and initiated the necessary steps to expedite your refund. We will do our utmost to ensure that the refund is processed into your account as soon as possible.We apologize once again for this unfortunate experience. We are determined to regain your trust and provide a better experience in the future.Please continue to monitor the progress of this matter, and if you have any further questions or concerns, please do not hesitate to reach out to us.Sincerely,Nur TorunGuest Relations Agent

Respuesta del alojamiento: Dear Iuliia, Thank you so much for your kind review! We’re delighted to hear that you enjoyed your stay with us. It’s wonderful to know that you appreciated the historical charm of our hotel, the exceptional service, and the great location. We're also glad that the cleanliness and welcome drinks added to your experience.Your 5-star rating means the world to us, and we can't wait to welcome you back for another memorable stay!Best Regards, Yakup Sakin Front Desk Agent

Respuesta del alojamiento: Dear Fanlaifu; Thank you so much for sharing your wonderful experience with us! We’re thrilled to hear that our team, especially the front desk staff, made a positive impact on your stay by offering personalized service like checking you in early and arranging a special breakfast on our rooftop. It’s our goal to provide not only comfort but also meaningful, memorable moments for our guests.We're also pleased that you appreciated the design and overall comfort of our rooms, as well as the prime location that makes exploring the city so convenient. We truly value your recommendation for future travelers to Istanbul!We understand that finding the gate initially can be a bit challenging, and we will work on making the directions clearer for future guests. Your feedback is truly valuable to us.We look forward to welcoming you again on your next visit to Istanbul!Best Regards, Yakup Sakin Front Desk Agent