Valoraciones de Mercure Istanbul Bomonti

El desayuno era pésimo, no había nada para comer, era un desastre, y no se prestó atención a la higiene. La ubicación y el personal eran buenos.

Su desayuno fue muy malo, muchas cosas estaban rancias, el queso estaba duro, la comida fue puesta el día anterior, nada.

Buena ubicación. Servicio regular. Desayuno pobre. Platos casi calientes. Camareros groseros.

Muy bien, muy linda ubicación, muy lindo hotel.

Perfecto, se lo puedo recomendar a todos, la comida es increíble.

⭐ 1/5 — Deeply Disappointed as a Guest and as a Professional in the 5-Star Hotel Industry As someone who has worked in genuine 5-star hotels for years, I understand what true luxury service looks like — and unfortunately, my experience at this property fell shockingly, and almost unbelievably, below even the most basic standards. I am genuinely astonished that this hotel carries a 5-star rating, because what I received wouldn’t qualify as 1-star service. From the moment I arrived to the moment I checked out, it was one problem after another. 1. Check-In Experience — Completely Unprofessional No proper welcome, no briefing, no explanation about facilities, and absolutely no mention that the lift was out of order. This is basic operational communication — especially when you know guests will be relying on that information. The lack of transparency already set a very negative tone. 2. Lift Incident — A Safety Failure This was the most unacceptable part of my stay. We got stuck in the lift for almost 25 minutes, and not a single staff member came to help or even check on us. In the hospitality industry, guest safety is non-negotiable. A malfunctioning lift with no emergency response is a serious safety hazard and shows how poorly the hotel is being managed. No apology, no explanation, nothing. 3. Room Assignment — Not What I Paid For I booked a king room, yet I was given a twin room. As someone who deals with room allocations daily, I know mistakes can happen — but it’s the handling of the mistake that matters. Here, there was no effort to correct it or even acknowledge it. Completely unacceptable for any hotel, let alone one claiming to be 5-star. 4. Room Condition — Extremely Poor The room was dirty, visibly unmaintained, and nowhere near luxury standards. • The AC didn’t work at all. • The toilet was dirty to the point of being unhygienic. • The overall cleanliness and upkeep were appalling. A 5-star hotel should be immaculate. This room felt neglected, old, and badly serviced. 5. Overall Experience — Nothing 5-Star About It Every aspect of my stay reflected poor management, lack of training, and complete disregard for guest experience. As someone who works in this industry, it honestly shocked me how low the standards were. What I experienced would not meet the expectations of even a budget hotel. ⸻ Final Verdict: I cannot recommend this hotel to anyone. Not only was it a complete waste of money, but it also raised serious concerns regarding safety, cleanliness, and basic guest care. If you are expecting anything close to a true 5-star experience, you will be extremely disappointed. This hotel needs major improvements in management, staff training, maintenance, and guest communication before it can even begin to call itself “5-star.”

This was one of the most unsafe and traumatic hotel experiences I’ve ever had. At check-in, we were unexpectedly asked for a $100 deposit per room. My first room smelled awful, the refrigerator didn’t work (a major issue since I have a baby), and the technician who came couldn’t fix anything. We were eventually moved to another room. But the real nightmare happened on the fourth night around 3:00 AM. I woke up to a woman screaming “I don’t feel well.” When I checked the hallway, I found her struggling to breathe, saying she had inhaled toxic fumes leaking from her refrigerator. Her three children including a 2-month-old infant were still inside the room. She was rushed to the hospital, and I took her kids to my room and stayed with them until she returned. This situation could have ended in tragedy. The fact that an infant was exposed to potentially poisonous fumes is beyond unacceptable. No hotel should ever allow such severe maintenance and safety failures. I have escalated this entire incident to the hotel’s directors and am currently waiting for an official response. Until proper safety checks, maintenance, and accountability are implemented, I strongly advise others especially families to avoid this hotel.

The staff's behavior is not good and I book room privileges room but they give me stander room I get tired to much to solve this issue

perfect location with easy price

Every things is very good

The Location is great full of restaurants around the hotel, also the breakfast is good and variable, but the service is bad like when we stay at the Hotel for 5 days, they close the swimming pool for 3 days, and it close earlier than they said at 10H00 PM , Also when we left we wanted to Weight our luggage they demand us to pay, I think it's bad manner in a 5 star Hotel.

Very bad service.. rude staff and very bad experience.

House keeping people were hit and miss. Lady cleaning the room was really nice, front desk TERRIBLE not helpful at all. They literally charge for everything, u ask for anything they will charge you, what’s the point of a hotel if they charge you for utensils, water and all. The lady at the front desk was extremely rude. The bathroom room was leaking, the shower was broken, asked for it to be fixed, they didn’t bother getting back to us, until we went there for the third time in person. Baggy boys were really nice. The room size was reasonable. Everything else you have to take a risk. Overall, I wouldn’t book here again. Front desk was poor customer service and needs to be disciplined especially the lady, if i was the owner, I would fire the girl in the front, she was rude over the phone and in person.

Lovely place