TownePlace Suites Dallas Las Colinas

Staff: great and nice. Room: clean. Location: great. Breakfast: good. Thanks a lot for the great helps from the staff at the front desk who help us to track our parcel and give a help to receive them. So nice girl.

While I have stayed at the hotel before with no issues, this time we were charged room damage fees for something we didn’t even do. The manager, Mr. Patel, was not helpful and didn’t even bother to review cameras to confirm what we said. The customer service we received about this issue was terrible.

The refrigerator made an extremely loud buzzing sound that didn’t stop the whole time I was there. Also, roaches in the bathroom shower.

The toilet was nonfunctional for a day and a half. They fixed it eventually, but wouldnt let me hsve a different room.

Hotel is ok, surrounding area has limited options for food and drink. Breakfast is not the best.

Had a great experience it was our first time staying here, and we loved how clean it was it also had everything we needed from Plates, to kitchen appliances. We will definitely stay again.

Staff is great property is nice I felt safe place is very clean I would recommend this place

Housekeeping didn't come yo our room one ting in our four day stay. We needed towels and trash removed but they never came. On our last day there the complementary breakfast was out of everything but cereal and breads.

The stay started off okay. That turned quickly, we woke up the first morning here and the roof was leaking from an already patched spot and the smoke detector. I wish I would have took pictures but in the moment I did not think about it. I contacted from desk and their first response was “I’ll send maintenance up to patch it”. Um, no thank you, I would rather switch rooms. Which in return made us miss some of our plans because we had to switch rooms. The new room was I a completely different building. We had to move all our stuff in the pouring rain. When we get to the new room we are smacked with an odor that lingered the whole stay and got worse when the air conditioning was on. There were spots on the comforter, a couple of the outlets were not working for us, and the walls are paper thin. You could hear everything the people in neighboring rooms were saying and doing. Also, being in this separate building means we have to walk outside each time we need to go to the front desk, gym, laundry, ice, breakfast, etc. The last night here the hallway started smelling like paint thinner or remover, but no renovation being done. All in all, we will not be back to this hotel. The manager also is unresponsive and unwilling to help.